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Realising the Value – connecting people and communities – Anu Singh

Self Care Week saw Anu Singh, NHS England’s Director of Patient and Public Involvement and Insight, as a keynote speaker at two major Realising the Value events. The events were the launch pad for a series of practical resources for the implementation of supported self care. Here she reflects on the next steps for ensuring that person-centred and community-centred care become engrained in practice across the NHS and beyond.

We’ve come a long way since families in Peckham were paid 1/-d (5p) a week to take part in what we might now call a social model of health.  That was eighty years ago, but the lessons are still being learnt.

It was an experiment built on the understanding, which must have seemed radical at the time, that health and wellbeing are a product of our personal circumstances, our communities, our environment, and our knowledge, skills and confidence.

And now that early vision is coming to life across the NHS.

We are coming to realise that over-medicalisation is not just wasteful, it is often harmful. We are beginning to understand that people living with long term conditions are themselves the experts in living with their conditions – and that they can teach others to do so. And we are starting to recognise that although clinical outcomes are important, for most people living with long term conditions, it is their sense of wellbeing that is most important to them.

In short, we are waking up to the fact that the roots of health and wellbeing lie not in our hospitals but in our communities. And although medicine and hospitals make an important contribution to our health and wellbeing, so does a sense of being connected into a thriving community. It is not just our sense of wellbeing that improves as a result: clinical outcomes improve as well.

Thanks to the work of the Realising the Value programme, we now have the evidence and the practical examples that show us how to link all of these ways of working into a system of care. Not only do we have the evidence that these approaches add value to people’s lives; we know that they help create social value and they provide value for the taxpayer.

Given this evidence, NHS England is committed to providing leadership for the NHS to engineer Realising the Value principles and practice into the way it works. Over the next three years, we will work with other arm’s length bodies to provide support for local health and care systems to come together with the communities they serve and the voluntary sector. We will support them to create thriving social networks where people living with long term conditions feel confident to manage their own health and wellbeing and live independently.

In short, putting in place Realising the Value will go a long way towards delivering the vision of Chapter 2 of the Five Year Forward View.


Image of Anu Singh, Director of Patient & Public Voice and Insight at NHS EnglandAnu is Director of Patient & Public Participation and Insight at NHS England. She takes the lead for NHS England in ensuring that the voice of patients, service users, carers and the public is at the heart of the way NHS England works. Central to implementing the Five Year Forward View vision, she is responsible for taking forward national programmes of work that not only embed patient and public voice, feedback and insight in the NHS commissioning system, but also actively promote patient-centred care and approaches to care that make the most of community and patient participation.

Anu has a long history of leading Personalisation, empowerment, and placing communities at the heart of decision making.  Anu was previously Head of Business Improvement for Staffordshire County Council where she was responsible for the commissioning of mental health, social care, community safety and education. For 12 years prior to that she was Head of Development and Improvement at the London Borough of Harrow and at Birmingham City Council, taking the lead on Place Shaping, Localisation of services, Community Empowerment  and Business Transformation.

Anu is passionate about the integration of public services around the customer. She has commissioned the largest integrated Health and Social Care Trust in the country, and is also a Non-Executive Director and Quality Chair of Whittington Hospital Integrated Care Trust.

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3 comments

  1. Priscilla Jean-Noel says:

    I am in the middle of making a formal complaint on behalf of my deaf brother for the lack of services he has received from the NHS. He has recently had a kidney transplant and the services available to him have been shambolic. this A.I.S. is not, and has never worked. If I were not here to support my brother, he probably would have taken his own life by now.

  2. Paul Conyers says:

    At last a refreshing, candid and no nonsense view on health care. Hopefully the NHS hierarchy will read this, take heed and support it. Well done Anu.

  3. Paul Conyers says:

    What a refreshing, caring and incisive view from Anu and hopefully the NHS seniors will not let pettiness and bureaucracy impede its progress and take heed and support your endeavours.