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GP Contact documentation 2020/21

This page sets out guidance and links to further resources to support implementation of changes to General Medical Services (GMS) contractual arrangements that will apply in England in 2020/21. NHS England Enhanced Service Specifications These enhanced service specifications outline more specialised services and those additional services provided by all General Medical Services (GMS) practices. COVID-19 […]

ROAN information sheet 16a: Responsible officer function and GDPR (NHS England responsible officers)

All organisations holding personal information need to meet the General Data Protection Regulations (GDPR) which came into force on 25 May 2018. It may help to bear some important principles in mind in relation to the GDPR and the responsible officer functions: Broadly speaking, the GDPR is intended to bring parts of the commercial sector […]

‘NHS Passports’ to help staff work flexibly and cut admin costs

Health service staff in England will be able to move seamlessly between sites in a bid to make it easier to take on new roles, plug gaps in staffing and improve patients’ care. Following successful pilot projects, all hospitals in England are being urged to sign-up to passporting agreements, which will cut the need for […]

Using technology to improve patient care in District Nursing Services

Leading change The Senior Nurse for district nursing services at Whittington Health NHS Trust led a project to move from a paper-based model to a digital e-Community service model. The transformation has resulted in a more streamlined, efficient service, with increased continuity of care and better use of resources locally, improving experience. Where to look […]

Plotting the right path with Care Navigators

The operations and development manager from the Westongrove Partnership in Aylesbury, Buckinghamshire, shares her practice’s journey in developing staff members into Care Navigators: Care navigation first came onto our radar in 2016 through the General Practice Forward View and its 10 high-impact actions for releasing capacity. While we’d been signposting patients to the right clinician […]

Our policies and procedures

Corporate governance documents Standards of Business Conduct Policy (version 2.3, approved March 2019) Standing Financial Instructions (version 1.5, approved 15 December 2020) POL_0001 Standing Orders (version 9, approved 15 December 2020) POL_0002 The Scheme of Delegation (version 2, approved 15 December 2019) Tackling Fraud, Bribery and Corruption: Economic Crime Strategy 2018-2021 Tackling Fraud, Bribery and […]