Always Events® examples
Organisation |
Area of focus |
Vision Statement in the words of the patient |
Aim Statement |
Lancashire Care NHS FT Blackburn Community Learning Disability Team | Supporting people living in the community using the service | I will always feel supported moving on in care | By December 2015 80% of people discharged from Blackburn Learning Disability Team will report they feel supported moving on in care |
Lancashire Care NHS FT Guild Lodge | People who use services at Guild Lodge expressed a lack of confidence in the complaints procedure | My Voice Always Matters | 100% of people using services at Guild understand and are supported to provide feedback by March 2018 |
Humber NHS FT | Assessment and Treatment Unit | “We will always be able to contact people who are important to us 24hrs a day” | Patients will have access to their preferred equipment to contact important people to them within 5 minutes of their initial request 95% of the time by 31st March 2018
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Leicestershire Partnership NHS Trust | Mental health services for older people | “I will always receive a satisfactory response to my query/update request in a timely manner”
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From June 2018 95% of patients and carers will receive timely responses to enquiries they make about care and treatment
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Central London Community Healthcare Trust | Community nursing Teams | “We will always be supported to be involved in the planning and delivery of our care”
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At least 85% of patients being seen in community nursing services will report feeling involved in their care, this will be reviewed every 6 months as part of the ongoing work of the Always Events, as a Trust we will continue to consistently achieve the 85% target.
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Manchester University NHS FT | Improving communication when planned surgery was cancelled on the day | I will always be kept updated if there are any changes which may cause my operation to be cancelled | By June 2018 95% of patients and carers will have timely communication regarding any risks with their planned care being cancelled on the day |
Royal Cornwall NHS Trust | Neurological rehabilitation Inpatient | I will always have access to up to date information about Marie Therese House prior to or on admission. | By December 2018 all patients and/or relatives will receive a patient handbook prior to or on admission to Marie Therese House rehab unit. |
The Christie NHS FT | Outpatients | I will always be offered to leave the department whilst awaiting my blood results. | By December 2018 patients who wish to, will be able to leave the department whilst awaiting blood results. |