About

@NHS celebrates the health service through the stories of the people working for or being treated by the NHS.

Each week, a new patient or member of NHS staff will take control of the @NHS twitter account.

Watch Dan Smith, consultant paramedic at North West Ambulance Service launch @NHS:

Why Twitter?

Twitter is a global social networking and micro-blogging platform that allows users to send and read messages – tweets – to engage with other users across the platform.  Twitter is easily accessible with 18 million active users in the UK.

Twitter allows users to publish tweets that are up to 140 characters long. Anyone can follow @NHS even if they aren’t on Twitter, though to join the conversation you will need to have a Twitter account.

@NHS is inspired by Curators of Sweden and @Ireland, where citizens run the @Sweden and @Ireland accounts and tweet about their lives.

What’s the thinking behind @NHS?

@NHS aims to celebrate the NHS by bringing to life the stories of staff and patients through their own words.  To highlight the amazing stories that happen every day and the people involved. @NHS enables people with an NHS story to tell to share their experiences.

How you can get involved with @NHS

If you have an NHS story to share and are interested in becoming an @NHS curator please email england.social@nhs.net with a short bio and include your Twitter account.

Media: If you are a journalist please contact our media team during normal office hours on 0113 8250958 or 0113 825 0959. Queries can also be sent to nhsengland.media@nhs.net. Please provide full details of your request and your contact information..

Find out more about how to get in touch with our media team on our media enquiries page.

How will tweets be posted and responded to?

Tweets via @NHS will be posted directly by the curator sharing their story that week. Each curator will have access to @NHS 8am-8pm Monday to Thursday and 8am-6pm on Friday.

These tweets are the opinion of the curator and do not represent the views of the NHS or NHS England. The curator does not have to respond to every tweet they receive whilst curating the account.

Complaints and feedback directed to at @NHS will be responded to by the project team and not the curator. These will be signed with the team’s initials – AB. The project team will respond to feedback and complaints via @NHS Monday-Friday 9am – 5.30pm; in line with NHS England’s existing rules of engagement.

NHS England is the custodian of @NHS but during their week curators are in control of what they tweet from the account.

NHS England reserves the right to delete offensive or defamatory tweets posted by the curator.

NHS England will work with Twitter UK to identify repeat trolling and harassment to the @NHS account, and will report any offenders.

@NHS: the story so far

On 17 April 2017 the @NHS account turned 6 months old! Both patients and staff have shared their personal stories since the launch of the @NHS account in October last year. In this video we take a look back on the success of @NHS and the 13 week pilot phase – from its launch on 17 October 2016 to 20 January 2017: