Emma Brookes – Head of Soft FM Strategy & Operations

Emma has been with the Estates and Facilities team at NHS England since the end of July 2017. Emma is responsible for policy and strategy development for soft facilities services across the NHS in England, with a portfolio which includes cleaning, catering, portering, security and linen and laundry.

Emma holds a master’s degree in Healthcare Leadership and has a career which spans 28 years in the world of Facilities management 19 of which have been in the NHS as both a provider and a direct employee and has led projects including National Standards for Healthcare Cleanliness, Provision of non-sterile PPE during the height of the Covid pandemic, EU exit preparations, NHS Chef competition and the National Standards for Healthcare Food.