Be part of a global experience

I’d like to invite you and your teams to join us as we celebrate the work that’s happening across health and social care to keep improving experiences of care of patients, families, carers and staff.

Experience of Care Week 2018 is now just two months away and runs from from April 23 to 27.

It is an international week that offers us the chance, with the support of NHS England and NHS Improvement, to celebrate the work that’s happening to improve experiences of care for a second year, building on the successful celebrations we held in 2017.

We’ll be hosting online activities including webinars, twitter chats, and blogs to share the improvement work that’s happening nationally and globally. The date coincides with the Beryl Institute’s Patient Experience Week which will offer an international lens to our improvement work.

Importantly, though, we’d like to invite you and your teams in Trusts, CCGs and care providers to engage and share your work using various means, digital technology along with local face to face events during the week, to inspire and encourage others with examples of little and big things that are improving experiences for the people using and working in our services.

There’s a blog that’s been published on the ‘We Communities’ website with some more information, and you can also download colourful and engaging graphics to help bring local events to life.

We’re hoping the week will:

  • Continue to raise the profile of improving patient experience, staff experience, carers experiences and experience of care for all.
  • Promote an inclusive and collaborative approach to improving experiences of care.
  • Support improvement in experiences of care in provider and commissioning organisations.
  • Provide support for patient experience and staff experience leads to highlight and influence improvements in experiences of care with a range of stakeholders.
  • Generate interest in experiences of care at a national level using social media and other communication approaches.
  • Recognise ‘grass roots’ staff for their tremendous contributions to improving experiences of care and build on this energy for ongoing improvements.

Social media is a key tool for bring Experience of Care Week to life, and we’ll be using the hashtag #ExpofCare to capture tweets or key messages about what people are doing. If you’re new to twitter and want some help try the Twitter University guide for helpful hints and tips to begin your twitter journey.

So, in 2018 please help make #ExpofCare week bigger and better than last year by going global and connecting up with the @BerylInstitute in the USA.

Please do tweet using the #ExpofCare hashtag and let’s keep spreading the good stuff!

Kath Evans

Kath Evans, RGN, RSCN, MSc (Nursing), PG Dip (Education), BSc (Hons), PG Dip (Management), Institute of Leadership and Management (ILM) Accredited Coach, is NHS England’s Experience of Care Lead – Maternity, Infants, Children and Young People.

She is a registered general and children’s nurse and her career has included clinical, educational, managerial and service improvement roles.

She is committed to ensuring the voices of children, young people, families/carers and maternity service users are heard in their care and in the design, delivery and commissioning of services.

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  1. Susan Shears says:

    Hi Jayne

    I have asked for the graphics to be ready for next week. I will also work on getting this blog updated to reflect this.
    I have your email address and will be in touch as soon as I have the new set of graphics.
    Best Wishes

  2. Jayne Kenyon - Patient Experience Manager - NWAFT says:

    Hi Susan

    Do you know when the graphics will be updated on the resources to reflect the date please?

    Many thanks

  3. Nicola Shilton says:

    Are there any plans for 2019?

    • Susan Shears says:

      Hi Nicola

      I have just noticed your question.

      We are holding a teleconference to discuss this on Thursday. Unfortunately Kath has moved roles and will not be able to help support this year, however, we are committed to continue to support this week.

      Hoping to start promoting soon!
      Susan Shears
      Patient and Staff Experience team