In the latest in our series of blogs to mark Volunteers Week 2016, the Chair of the NHS Providers Governor Policy Board gives a modern take on the tradition of volunteering in hospitals:
I’ve just spent this morning volunteering at my local hospital – not running the gift shop or café, serving tea or coffee to patients, or even helping direct patients and visitors around the labyrinth of a busy London hospital.
Instead, I was taking part in one of annual inspections all NHS hospitals in England must undertake of their patient facilities and services.
This is just one of the things I do as a patient-elected governor at my local NHS Foundation Trust.
Foundation Trusts (FT) are an integral part of today’s NHS. Fundamental to the model are the concepts of a membership – usually open to all patients and communities served by the trust, and staff – and governors, elected from and by the membership.
In many ways, the FT governor role links back to the long tradition of volunteering associated with hospitals and the care of the sick. Pre-NHS, many of our most famous hospitals owe their origins to volunteer donations and input.
As a patient governor, I sit alongside other elected governors representing patients, the public and staff. Together with a small number of appointed governors representing other stakeholders, including local authorities, commissioners of services and the local university, we make up the Council of Governors (CoG).
Although we are an integral part of the Trust’s governance, unlike school governors or charity trustees, we do not set the strategic vision and direction of the organisation. Neither do we oversee financial performance or hold the executive team to account for performance. These are the responsibilities of non-executive directors (NEDs). Our primary responsibilities as governors are to hold the NEDs to account, and to represent the interests of the local community.
Despite our different skills, knowledge, backgrounds and standpoints, we share many common motivations for taking on this role. There is a strong desire to improve the quality of care for patients; a strong sense of community service; and a desire to put back into the system.
My personal motivations for becoming a governor were similar to those that drive many people to volunteer. Recently retired, I had time on my hands and wanted to find ways of putting my professional skills to good use for the benefit of the local community. After a career working in public policy, particularly health, becoming an FT governor was a natural step, particularly as I used the Trust’s services.
What I do as a governor is extremely varied and fulfilling, and I can tailor it to my particular skills and interests. As well as attending the bi-monthly CoG meeting, and participating in various Board’s main committees and working groups, we regularly visit wards and services providing invaluable insight into the quality of services patients receive.
The great value of our contribution lies in bringing a fresh eye to issues, asking the difficult questions, and building a bridge between the Trust and the patients and communities it serves.
Like many volunteer roles, being a governor has its challenges. How do we really hold NEDs to account? How can we truly represent the large and diverse community served by the trust? How do we, as lay people, keep on top of the important issues in the current, rapidly changing environment of the NHS?
Looking at my fellow governors, I see a continued commitment to traditional volunteering values, albeit adapting to the challenges of a twenty-first century NHS.
She also chairs the NHS Providers Governor Policy Board.
Frances has had a career as a highly experienced policy analyst and adviser, with particular expertise in health and regulatory issues. She has established a reputation as an authoritative and effective advocate for consumers with a long-standing commitment to improving the quality and safety of healthcare, strengthening complaint-handling and achieving effective patient and public engagement.