New data from the NHS Friends and Family survey, which asks patients whether they would recommend  A&E and inpatient wards to their nearest and dearest based on their own experience, has been released today. The survey, which will grow into the most comprehensive ever undertaken, covers around 4,500 NHS wards and 144 A&E services. It […]

NHS England has published guidance on the NHS National Friends and Family Test (FFT) for maternity services. Alongside this guidance please read the note of clarification about women who have experienced a bereavement (document now only available on our archived website here). The guidance outlines the background and requirements for implementing, reporting and publishing the […]

NHS England hailed the introduction of the friends-and-family test in hospitals as a major step forward in its drive to give patients a greater voice. From 1 April 2013, every patient in England who visits an A&E, and all patients who stay in hospital overnight will be asked whether they would recommend the service they […]

Guidance for NHS trusts on the NHS friends and family test has been published today by the Department of Health.  The guidance details the background, requirements and implications of putting into practice a national friends and family test within the NHS. It aims to support those who will be implementing this work. For more information […]