Top tips for implementing the Friends and Family Test are part of a set of new information for dental practices that has just been published. Dentists and their teams were in the most recent NHS-funded services to start using the FFT to gather feedback from their patients, from April this year. More than 833,000 pieces […]

The NHS Friends and Family Test (FFT) has reached a memorable milestone today by achieving its ten millionth piece of feedback from patients. Launched in April 2013 and now fully rolled out across the NHS, the FFT has allowed millions of patients to give invaluable feedback on their experiences of care and treatment in services […]

Updated guidance has been published to help make the NHS’s biggest patient feedback tool, the Friends and Family Test, more inclusive. The new guidance covers services across the NHS that are provided to children and young people – with special provisions for looked after children – as well as patients with learning disabilities, dementia, language […]

The Friends and Family Test (FFT) is set to mark its second anniversary by rolling out to millions more patients when it is implemented from April 1 in NHS dental practices, ambulance services, patient transport, day-case and outpatient services. Launched less than two years ago in April 2013, FFT has already allowed more than five […]

The NHS Friends and Family Test has reached a memorable milestone by gathering its five millionth piece of feedback from patients. Launched less than two years ago in April 2013, FFT has allowed millions of patients to give invaluable feedback on their experiences of care and treatment in services throughout the NHS. It has quickly […]

Patients using mental health and community health services are able to give feedback on their experiences of care and treatment from today (Thursday, 1 January, 2015). This comes as the Friends and Family Test (FFT), a real time patient feedback tool that is already operating for some hospital services such as maternity and A&E, continues […]

NHS England today took the next step towards expanding the Friends and Family Test (FFT) to all NHS services. The roll out of the FFT will mean every patient will have the opportunity to provide feedback on the services they have received, enabling the public to make better informed choices about the services they use. […]

The first results of the Friends and Family Test (FFT) for NHS-funded maternity services across England have today been published alongside the latest FFT results for A&E and Inpatient departments. The data comprises feedback from thousands of pregnant women and mothers of new-born babies who, since October 1, 2013, have been giving their views on […]

More than one million individual pieces of feedback have been collected through the Friends and Family Test (FFT) in just six months, driving the patient voice into the heart of the NHS to improve services. Today’s publication of the latest FFT results show that between April and October 2013 a total of 1,176,562 surveys have […]

NHS England has today published September’s Friends and Family Test results across all hospitals in England. The key findings for the September FFT data are: The total number of responses to date (April-September) is 983,728 (including independent-sector providers) The number of responses in England has risen by 4% from 183,464 in August to 190,280 in […]