Community crisis response services

Community crisis response teams provide urgent care to people in their homes which helps to avoid hospital admissions and enable people to live independently for longer. Through these crisis response teams, older people and adults with complex health needs who urgently need care, can get fast access to a range of health and social care professionals within two hours. This includes access to physiotherapy and occupational therapy, medication prescribing and reviews, and help with staying well-fed and hydrated.
In line with NHS planning guidance, by 31 March 2022 all Integrated Care Systems (ICSs) in England must deliver the national community two-hour crisis response standard. As part of the standard, crisis response care must be provided to people in their homes or usual place of residence within two hours and ICS, commissioners and providers must meet the following requirements:

  1. Services must be provided to cover the full geographic coverage of every ICS.
  2. Services must be provided from 8am-8pm, 7 days a week, at a minimum.
  3. Services should accept referrals from all appropriate sources including 111 and 999 services.
  4. Services should submit complete data to the Community Services Data Set (CSDS) to demonstrate the achievement of the two-hour standard.

For further information on operational and clinical requirements associated with the two-hour crisis response standard read the Community Health Services Two-Hour Crisis Response Guidance.

For further information regarding data collection and reporting requirements associated with the two-hour crisis response standard read the Urgent Community Response – Two-Hour Crisis Response – Technical Data Guidance.