Why practices should engage?


Different models of working are being embedded in many general practices. Accurate appointment data demonstrates the changes in activity and workload, and supports practices to:

  • understand their own practice activity and workload across the month and during the year.
  • identify pressure points that need mitigating for the benefit of staff and patients.
  • plan deployment of extra and existing staff, as general practice undertakes its biggest ever workforce expansion.


Accurate data are key for local decision-making and workforce planning across the local health system to:

  • help inform and understand demand and pressures in general practice as well as in hospitals.
  • identify areas which do not have enough clinical resources and inform service planning, including new services and new service models.
  • understand the use of ARRS roles to ensure optimum take up and utilisation across practices.
  • to calculate likely workload if a practice has to temporarily close for any reason, such as flood, fire, utility failure, sickness, or COVID-19.


Accurate GP appointment data helps:

  • better show the sheer scale of what general practice does for us all.
  • Demonstrate and make the case for extra investment in general practice.
  • give insight about different ways of working and variation across the country.


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