Online access to new GP health record information

Version 1.4 26 June 2023

This guidance is part of the Online patient facing services section of the Good practice guidelines for GP electronic patient records.

GP practices have been updating their systems to enable patients to automatically see new health record entries*.

* This applies to patients whose practices use the TPP and EMIS systems. Arrangements with practices which use Vision as the clinical system are under discussion as at June 2023. The change applies to the NHS App and all other approved patient facing services apps that provide record access, for example Evergreen, Airmid, SystmOnline and Patient Access.

Most patients aged 16 and over with online accounts will automatically be able to view new entries in their GP clinical record through the NHS App (or other patient online apps). This includes details of medications, test results and records of appointments they’ve had with any clinician entering information onto the system.

Further information about the changes is available at Access to patient records through the NHS App.

The change supports NHS Long Term Plan commitments to provide patients with digital access to their health records.  The change also supports existing General Medical Services (GMS) contract requirements for new health information to be available to all patients (unless they have individually decided to opt-out or any exceptions apply) by 31 October 2023 at the latest.

Offering people access to their health record information helps them to better understand and manage their health and helps to reduce burden on practice staff by reducing the need for patients having to contact their surgery to get test results and referral notifications. 

NHS England has provided a comprehensive package of resources to help practices prepare for and manage online record access:

Other helpful resources

There are useful training resources on FutureNHS (the workspace is free to join):