More people are choosing to access NHS Talking Therapies digitally, from booking appointments to receiving therapy via videocall or completing online therapy programmes with a qualified therapist.

NHS England is committed to helping services use technology to improve access and choice for patients. Guidance on adopting digital tools is available via the NHS Talking Therapies Futures Platform (this platofrm require you to regsiter).

Self – referral and appointment booking

People can refer themselves into NHS Talking Therapies online. Most services allow patients to book their initial and follow-up appointments online, which can be more convenient and reduces administrative burden on services.

Digital therapy options

Therapy can be delivered remotely by telephone, video call, or secure messaging. Services also offer Digitally Enabled Therapy (DET) products, which deliver a substantial portion of therapy online with therapist support. DETs are offered alongside other treatment options, based on what is most appropriate for the patient.

Quality assurance for digital products

Assessment criteria have been developed to ensure DETs used in NHS Talking Therapies meet the required standards. This page provides further details of the assessment process and products assessed so far: NHS England » Digitally enabled therapies assessment criteria