Nimbuscare is being recognised for transforming same-day urgent care across North Yorkshire. Designed for direct booking via general practice and delivered in neighbourhoods, this laid the foundation for North Yorkshire’s first fully integrated 24/7 urgent care service. By shifting from walk-in to GP-bookable appointments, the service has streamlined the patient journey, offered alternatives to A&E, and generated significant cost savings. With high patient satisfaction, the model integrates Pharmacy First and a local Clinical Assessment Service bookable via NHS111, offering a scalable, efficient, and value-driven approach to urgent care that aligns with national policy.

Dr Tori Blake, Director of Urgent Care, said:

“We’re delighted to receive this award, which recognises a fundamental shift in how urgent care can be delivered. By integrating general practice, Pharmacy First and NHS111 into a single neighbourhood model, we’ve significantly improved access, reduced unnecessary hospital attendance, and ensured patients are seen quicker and closer to home. At its core, this is about delivering value across organisational boundaries, using our collective expertise and resources for the benefit of patients.”

The Gold Team Approach at Holderness Health is being recognised for transforming palliative and end-of-life care in general practice. By addressing gaps in continuity and communication, they developed a comprehensive model including a rapid-access Gold Line, proactive GP contact, and a support pack for families. Their work has reduced call waits to under a minute, improved patient identification, and earned praise from families and partners alike. The approach has enhanced staff morale and created a connected, compassionate system, with the model already being shared for wider adoption.

The North East and North Cumbria Staff Mental Health and Wellbeing Hub is being recognised for its outstanding commitment to valuing its workforce. Supporting 175,000 health and social care staff with rapid, barrier-free access to mental health support, the Hub has improved wellbeing, reduced anxiety and depression, and helped staff remain or return to work. With self-referral, multiple therapy options, and compassionate, rapid responses, it has become a model of best practice. The Hub’s success is driving a long-term, integrated approach, ensuring sustained impact for staff wellbeing and patient safety, with potential replication across other sectors.

‘The Marie Curie REACT team is recognised for their pioneering partnership in delivering acute, high-quality palliative care in Bradford. By identifying patients in crisis at the Emergency Department and providing rapid community support, they have reduced hospital bed days from 38 to 17, saved over 20,000 bed days, and improved equitable access to care. Their collaborative, holistic model has changed attitudes towards palliative care, and the approach is now fully funded and being replicated, ensuring more patients receive compassionate end-of-life care in their community.’

The Wakefield Family Nurse Partnership Team is being celebrated for their innovative and data-driven approach to improving health outcomes for young parents. Delivering the Family Nurse Partnership programme, they focus on early intervention, enrolling vulnerable parents early in pregnancy. Their efforts have led to smoke-free homes, full immunisation rates, and reduced unplanned pregnancies, all surpassing national averages. By creating tailored pathways for contraception and smoking cessation, they’ve fostered sustainable change. Their commitment to partnership, trauma-informed care, and training the wider workforce has amplified their impact, giving young parents and children a stronger voice and reducing inequalities.