Factsheets and clarifying notes

In response to queries about interpretation of aspects of the Accessible Information Standard, some notes of clarification have been prepared to support effective understanding and implementation of the Standard by applicable organisations.

Clarifying notes


Online Discussion Forum

The Patient Information Forum (PIF), supported by NHS England, has launched a new online group to support organisations with following the Accessible Information Standard. The group is free to join, and is for anyone involved in implementing the Standard. The group will be an online space where users can connect with each other and:

  • Keep up to date with NHS England guidance, support and events
  • Share accessible information resources and guidance
  • Take part in discussions and access best practice support on accessible information
  • Share their questions, challenges and successes

Would you like to join the PIF accessible information group.

Please note that the Accessible Information Forum is free to join and participate in – there is no membership fee. However other forums hosted by PiF do incur a fee, hence the reference to payment in some of areas of the website and registration process.


AIS terminology (SNOMED, CTV READ codes)

In electronic systems which use SNOMED CT, Read v2 or CTV3 codes, such information MUST be recorded using the coded data items associated with the subsets defined by this standard.

In electronic systems which use other coding systems or terminologies, or where paper records are used, such information MUST be recorded in line with the human readable definitions / categories associated with the data items.

Details of the terminology can be found at Terminology (SNOMED CT, Read v2 and CTV3 codes)

North East Association of Directors of Adult Social Services (ADASS) in partnership with Darlington Borough Council and Darlington Association on Disability carried out a project is to develop a shared set of ‘human readable definitions’ for consistently capturing accessible information needs where SNOMED codes are not being used.  The report and outcomes of the project are available.

E-learning and training resources

Two e-Learning modules have been developed in association with Health Education England: The Accessible Information Standard: Introduction and The Accessible Information Standard: Towards Excellence.

The Centre for Pharmacy Postgraduate Education has produced an e-learning package for pharmacists.

Disability Matters have created an elearning package, ‘Disability Matters for the Accessible Information Standard‘ to help staff improve their understanding of disability, and the information and communication needs of people with disabilities.

GP toolkit

Straight Talkers and Bentham Medical Practice have produced a toolkit which provides a quick reference guide for GPs, Practice Managers and practice staff and includes:

  • A bite size summary on what the AIS means for primary care
  • The benefits of the AIS for patients, carers, families and health and social care professionals
  • Step by Step guides to identifying, recording and flagging patients with additional communication needs on clinical systems
  • A selection of solutions available for practices to use when providing information in alternative formats
  • A guide to staff training and raising awareness of the AIS in practices.

CCG microsite

Brent, Harrow and Hillingdon Clinical Commissioning Group has produced an Accessible Information microsite with toolkits, guidance and checklists.

Case studies and good practice examples

Presentations, videos and webinars

Sample documents, posters, leaflets and infographics

Useful websites

Frequently asked questions

Following discussions with the British Medical Association regarding implementation of the Standard, a set of Frequently Asked Questions was developed and published on its website which may also be helpful to other health and care professionals.

If you can’t find what you are looking for, please contact us.