NHS111 today refuted suggestions that it refuses to send ambulances to patients who are seriously ill. In a rebuttal of claims made in a national newspaper, the helpline service said it had an exemplary safety record while dealing with around 38,000 calls a day across the country. And NHS England defended the service saying it […]
Simplifying the patient journey and improving the patient experience are among the key priorities for NHS111. Dr Ossie Rawstorne, National Medical Adviser to NHS111, said as well as these aims, the ambition was for “the patient experience to be consistently good across the entire system”. Speaking at the NHS111 Focus on Futures event held in […]
Dr Jill Loader, Assistant Head of Primary Care Commissioning (Pharmacy), looks at helping to provide better quality and resilient urgent care: Our urgent and emergency care system is stretched more than ever before. The time has come to transform the way we deliver urgent care services so they are much more accessible and better meet the […]
Hilary Garratt, NHS England Director of Nurse Commissioning and Health Improvement, reflects on the launch today of the Child Protection – Information Sharing system. We have been talking about developing shared information systems to protect vulnerable children well before I was a practicing health visitor back in 1989. It has now happened and I was delighted […]
The NHS will today launch its national public awareness campaign in a bid to persuade people to seek advice early from their local pharmacist if they are ‘feeling under the weather’. The campaign, ‘feeling under the weather’ has been launched to encourage people, particularly older people and those with existing respiratory conditions, to nip health […]
Sir Malcolm Grant, Chairman of NHS England, looks back over 2013-14 This past year NHS England has clearly demonstrated its full commitment to putting patients at the very heart of everything we do. We have promoted transparency and accountability for our work and our services, and ensured we have spent finite taxpayer resources in the […]
Thinking like a patient, acting like a taxpayer – from NHS challenges to new solutions? We meet here in Liverpool at a defining moment in the history of our National Health Service. A time when the standards of care for the vast majority of our patients in the vast majority of our communities continues to […]
Professor Jonathan Benger, National Clinical Director for Urgent Care for NHS England, updates on the Urgent and Emergency Care Review: In November last year we received an extremely positive reception to the End of Phase 1 Report on Urgent and Emergency Care in England. Sir Bruce Keogh outlined proposals for a radical shift in care, […]
Many people already use their pharmacist for health care advice but some patients may not be aware of what advice and support a pharmacist can give so default to what they know – in most cases their GP or A&E department. Pharmacists are a valuable resource that we sometimes overlook – and it’s not surprising […]
Since the publication of this blog Dr Martin McShane has left NHS England. Dr Martin McShane, NHS England’s Director for Long-Term Conditions, previews one of Innovation Expo’s central themes: As the population lives longer the likelihood that many of us will end up with a long-term condition is also growing. So it begs the question, […]