Dispensary and admin/reception teams work together to release 55 hours per week – The Leith Hill Practice, Surrey – South East

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The Leith Hill Practice in Surrey is made up of 4 whole time equivalent GPs serving a patient population of 8,000.  Working over 2 sites the practice’s dispensary and reception/admin teams were overloaded with a high demand for dispensing medication, and participated in the Productive General Practice Quick Start programme to look at ways it could reduce this workload.  The programme is delivered by NHS England and NHS Improvement and part of the Time for Care support available through the General Practice Forward View.