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Improving patient experience through introducing flexible visiting hours hospital-wide

Leading change Nursing staff as a part of a multi-disciplinary team at Aintree University Hospital NHS Foundation Trust identified and addressed unwarranted variation in visiting hours offered to patients and visitors, which was having an impact on patient, carer and staff experience. The nurse leaders have introduced new, flexible visiting hours based on several key […]

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Demonstrating a commitment to carers

Leading change The Carers’ Lead in the patient experience team at the Lister Hospital, East and North Hertfordshire NHS Trust has implemented service improvements to support carers, through an extension of visiting hours across the hospital and other measures. As a result, improvements have been made in communication and partnership working between staff and carers, […]

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Reducing hidden waits and improving patient flow

Leading change A nurse-led project has successfully achieved improvements in aspects of working processes and culture at the University Hospitals of Leicester NHS Trust (UHL). The result has been an improvement in patient flow and experience – particularly through more timely discharges. Where to look Senior nurses identified unwarranted variation across UHL wards, in relation […]

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