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Quality Always – the DCHS way

Leading change Derbyshire Community Health Services NHS Foundation Trust (DCHS) provides a wide range of community-based inpatient and outpatient services. Nurses within DCHS supported the creation of the “Quality Always – the DCHS Way” model leading on implementation in practice to ensure they continued to provide high quality care and drive improvement for patients, whilst […]

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‘Meet the Matrons’ clinic – an initiative to improve patient experiences

Leading change The Midwifery Matrons at Northampton General Hospital NHS Trust (NGHT) led on service development to address unwarranted variation in practices identified in complaints being made to the midwifery team. This has led to improved experiences and better use of resources within the Trust. Where to look The Midwifery Matrons noted when addressing women’s […]

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‘The gloves are off’ campaign

Leading change The Lead Nurse for Infection Prevention and Control and two Lead Practice Educators at Great Ormond Street Hospital NHS Foundation Trust (GOSH) addressed the over-use of non-sterile gloves through education and training. This has improved patient safety and experience and staff are now following evidence-based practice rather than wearing gloves out of habit. […]

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HealthCare Assistants leading insulin administration at Hertfordshire Community NHS Trust

Leading change Nurse leaders at Hertfordshire Community NHS Trust have worked with Health Care Assistants (HCAs) to develop their role through additional training so they can lead on insulin administration in the Diabetes Service. The team’s initiative highlights their leadership in quality improvement to address unwarranted variations seen locally in insulin administration and has significantly […]

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High quality care for survivors of childhood cancer

Leading change The Macmillan Clinical Nurse Specialist for Nottingham University NHS Foundation Trust (NUH) worked in collaboration with a multidisciplinary team (MDT) and commissioning colleagues to establish a new long-term follow-up pathway and service for survivors of childhood cancer. Where to look The Clinical Nurse Specialist identified unwarranted variation in the provision of care pathways […]

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Introducing a specialist team and care pathway to improve care for cognitively impaired patients

Leading change The Dementia, Learning Disability and Patient Experience Lead Nurse for Sandwell and West Birmingham Hospitals NHS Trust provided leadership to develop the Dementia, Delirium and Distress pathway and establish a clinical multi-disciplinary team to provide support, guidance and education to Trust staff to improve patient outcomes and the experience of patients with cognitive […]

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Introduction of a smartphone communication app at West Suffolk NHS Foundation Trust

Leading change Nurses and midwives within West Suffolk NHS Foundation Trust led key elements of the implementation of a smartphone communication app, which has significantly improved the efficiency of communication, patient experience and safety of their services, releasing staff resources to spend more time with patients. Where to look The Trust previously used a pager […]

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“Share your dialysis” – Patient engagement in care

Leading change Renal Nurses at Nottingham University Hospitals NHS Trust (NUH) developed and led a project to strengthen patient engagement in their dialysis services. The project has led to better patient experience and better use of resources. Where to look The evidence base suggests that patients who are more engaged with their dialysis treatment have […]

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Introduction of a monogenic diabetes services for the North West of England

Leading change The Diabetes Specialist Nurse at Aintree University Hospitals NHS Foundation Trust led on the development and implementation of a programme of education and support across the North West of England. The specialist nurse’s new role supported local diabetes teams and other healthcare professionals to identify individuals with monogenic diabetes and ensure they receive […]

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Palliative care ‘day service’ re-design at Willow Wood Hospice

Leading change The Day Services Development Lead at Willow Wood Hospice, an adult hospice providing specialist palliative care for patients with life-limiting illnesses, has transformed the day service after addressing unwarranted variation in the model of care for the patients. The service developments supported the home’s care staff to encourage empowerment and self-management in the […]

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