You searched for: complaints annual report

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Innovative methods to analyse the free text data and promote the FFT – a Patient Participation Group initiative

Trust/Practice: Romney House Surgery, Gloucestershire What did they do? The PPG realised that just reporting the FFT quantitative data wasn’t improving things. By looking at the free text comments they felt that they could find out what the patients really thought about the surgery, and what we could do to improve their experiences. They came […]

Oxleas NHS Foundation Trust

Twitter: @OxleasNHS | Web: www.oxleas.nhs.uk Oxleas NHS Foundation Trust provides local NHS services in south London and Kent that take care of the whole person – body and mind. This includes a wide range of health and social care services in south east London, specialising in community health, mental health and learning disability services. Oxleas […]

A to Z of topics

Our A to Z of topics helps you find information quickly. A B C D E F G H I J K L M N O P Q R S T U V W X Y Z 0-9 A About NHS England Academic Health Science Networks (AHSNs) Accelerated Access Collaborative Accessibility (website) Accessible Information Standard Acute […]

Action from learning: What happens with reviews once they are completed?

Local areas use the findings of LeDeR reviews to make changes to services locally to help prevent people dying from things which could be treated and prevented. CCGs produce annual reports which describe their local action from learning. NHS England and NHS Improvement also looks at all the good practice and system changes once a […]

Surveying complainants

The 2013 Francis Inquiry highlighted the need to recognise the importance of patient complaints, and the need to create robust systems and cultures that are able to deal with and learn from them. The Clwyd-Hart Review made recommendations for how such systems and cultures might be created. The Government response to these reports, Hard Truths,  […]

Staffordshire and Stoke-on-Trent Partnership NHS Trust

Twitter: @StaffsPartnersh | Web: www.staffordshireandstokeontrent.nhs.uk Staffordshire and Stoke on Trent Partnership NHS Trust provides community health services and adult social care in Staffordshire and health services in Stoke on Trent. These services range from district nursing, health visiting, school nursing, running five community hospitals and managing health services in six prisons through to providing very […]