The agenda and meeting papers for the NHS England Board meeting on 28 July 2016.

The Director for Patient Experience, discusses the steps NHS England is taking to ensure primary care staff feel supported if raising safety concerns: There is no greater insight in the drive for NHS improvement than that gained by listening to patients, families and staff. It is now the norm for patients to be asked for […]

Trust/Practice: Romney House Surgery, Gloucestershire What did they do? The PPG realised that just reporting the FFT quantitative data wasn’t improving things. By looking at the free text comments they felt that they could find out what the patients really thought about the surgery, and what we could do to improve their experiences. They came […]

A statement from Sir David Sloman, Regional Director of NHS London: We are the NHS in London. Our people are as diverse as this great city and we stand together in solidarity today and always. We do not, and must never, accept racism in any part of London’s NHS. We must – and will – […]

Twitter: @OxleasNHS | Web: www.oxleas.nhs.uk Oxleas NHS Foundation Trust provides local NHS services in south London and Kent that take care of the whole person – body and mind. This includes a wide range of health and social care services in south east London, specialising in community health, mental health and learning disability services. Oxleas […]

Our A to Z of topics helps you find information quickly. A B C D E F G H I J K L M N O P Q R S T U V W X Y Z 0-9 A About NHS England Academic Health Science Networks (AHSNs) Accelerated Access Collaborative Accessibility (website) Accessible Information Standard Acute […]

Local areas use the findings of LeDeR reviews to make changes to services locally to help prevent people dying from things which could be treated and prevented. CCGs produce annual reports which describe their local action from learning. NHS England and NHS Improvement also looks at all the good practice and system changes once a […]

The 2013 Francis Inquiry highlighted the need to recognise the importance of patient complaints, and the need to create robust systems and cultures that are able to deal with and learn from them. The Clwyd-Hart Review made recommendations for how such systems and cultures might be created. The Government response to these reports, Hard Truths,  […]

This glossary has been produced to bring together terms and definitions in general use. Wherever possible, definitions have been taken from key stakeholder guidance documents and relevant sources have been included. This glossary is intended as a guide for those involved in responding to concerns teams to help build consistency in the use of regular […]

Twitter: @StaffsPartnersh | Web: www.staffordshireandstokeontrent.nhs.uk Staffordshire and Stoke on Trent Partnership NHS Trust provides community health services and adult social care in Staffordshire and health services in Stoke on Trent. These services range from district nursing, health visiting, school nursing, running five community hospitals and managing health services in six prisons through to providing very […]