Trust/Practice: Romney House Surgery, Gloucestershire What did they do? The PPG realised that just reporting the FFT quantitative data wasn’t improving things. By looking at the free text comments they felt that they could find out what the patients really thought about the surgery, and what we could do to improve their experiences. They came […]

The Equality and Diversity Council at NHS England works to ensure everyone’s contribution to our health service is fairly recognised. In the second of two blogs, the Chair of the BMA Representative Body reports on the Council’s work and outlines what steps we can all take to ensure fair treatment for NHS patients and staff: […]

Like healthcare systems all over the world there are times when things go tragically wrong. We all understand that healthcare is a people business, and that with the very best intentions people will make mistakes. Improving safety is about reducing risk and minimising mistakes. The NHS has embarked on a journey to become one of […]

Our A to Z of topics helps you find information quickly. A B C D E F G H I J K L M N O P Q R S T U V W X Y Z 0-9 A About NHS England Academic Health Science Networks (AHSNs) Accelerated Access Collaborative Accessibility (website) Accessible Information Standard Acute […]

This has been prepared to support applicable and interested organisations to effectively assess, monitor and / or assure their own, and others’, implementation of and ongoing conformance with SCCI1605 Accessible Information – referred to as ‘the Accessible Information Standard’ or ‘the Standard’. ‘Applicable organisations’ are those to which the Standard applies (i.e. with specific requirements […]

The following notes have been prepared in response to queries about the cost of meeting individuals’ information and communication needs as part of implementation of SCCI1605 Accessible Information – referred to as ‘the Accessible Information Standard’ or ‘the Standard’. It is intended to support organisations to recognise the benefits associated with the Standard, as well […]

Introduction Clarifying note on recording of data in non-coded systems Clarifying note on patient records and consent Clarifying note on verification of communication professional qualifications Clarifying note on sourcing and stocking information in alternative formats References Introduction The following ‘notes’ have been prepared in response to queries about interpretation of aspects of SCCI1605 Accessible Information […]

The Director for Patient Experience, discusses the steps NHS England is taking to ensure primary care staff feel supported if raising safety concerns: There is no greater insight in the drive for NHS improvement than that gained by listening to patients, families and staff. It is now the norm for patients to be asked for […]

Corporate governance documents Standards of Business Conduct Policy (version 2 approved: 25 May 2017) Standing Financial Instructions (version 10.00 approved 10 April 2019) POL_0001 Standing Orders (version 8, approved 29 March 2019) POL_0002 The Scheme of Delegation (version 10, approved 29 March 2019) Tackling Fraud, Bribery and Corruption: Economic Crime Strategy 2018-2021 Tackling Fraud, Bribery […]

This glossary has been produced to bring together terms and definitions in general use. Wherever possible, definitions have been taken from key stakeholder guidance documents and relevant sources have been included. This glossary is intended as a guide for those involved in responding to concerns teams to help build consistency in the use of regular […]