Contact us

We are providing support to GP practices through a network of locally-based implementation leads and digital clinical champions.

For details of who to contact in your local area, please email us at

For more information on support look at our GP online services support guide.

Implementation leads are available to support the activities and requirements for implementing Patient Online. Clinical commissioning groups, local medical committees, commissioning support units, GP practices, and regional and area teams can ask them for tailored information on a range of subjects, such as:

  • efficient use of online appointments
  • business processes for patients to access their detailed coded records
  • business processes for ordering repeat prescription online

Digital clinical champions are GPs and nurses from across the NHS who have experience of GP online services. They will focus on engagement with GP practices in designated geographical areas and support discussions with the regions about focused local promotion and support.