Workload

The General Practice Forward View sets out a new General Practice Resilience Programme  to support struggling practices, changes to streamline the Care Quality Commission inspection regime, support for GPs suffering from burnout and stress, cuts in red-tape, legal limits on administrative burdens at the hospital/GP interface, and action to cut inappropriate demand on general practice.

We are working to develop a more coordinated approach to encouraging self-care across a variety of NHS England work streams, with a particular focus on empowering patients and addressing unnecessary workload in general practice.

Developments to NHS Choices, self care for long term condition patients through patient activation, 111 Online and social prescribing pilots are all underway. In addition we will be emphasising the need for patients to use general practice responsibly, as well as A&E, with NHS England communications.

With regard to secondary care, we have written to all clinical commissioning groups (CCGs) and hospitals reminding them of their responsibilities around the recent Standard Contract changes that reduce unnecessary use of GP appointments relating to hospital episodes of care. We will be monitoring CCGs progress to make sure these changes are delivered.

CCGs can help. Although only practices themselves can change the way they work, to release time for care, the involvement and support of the local commissioner is essential to getting the most out of this programme. We are committed to sharing our best practice case studies so that new ways of working are quickly embedded across the system.

Digital systems are the foundation upon which we will build a modern, efficient and responsive health service. Find out more about how we will achieve a safe, convenient and personalised health and care service by enabling information to flow between care providers within and beyond organisational boundaries, and between care providers and patients.