Digital commitment guidance

New guidance supporting practices to remove use of facsimile (fax) machines

The GP contract (NHS Long Term Plan and Investment and Evolution: a five-year framework for GP contract reform) set out that from April 2020, all practices will no longer use facsimile (fax) machines for either NHS or patient communications.

This practice guide contains detailed guidance and process steps to help practices achieve this. It also includes hints, tips and case study experiences to support general practices.

Download your copy of the Practice guidance: removing use of facsimile (fax) machines.

For further information please contact pcdt@nhsx.nhs.uk

New guidance to support practices make at least 25% of their appointments available to book online

The GP contract (NHS Long Term Plan and Investment and Evolution: a five-year framework for GP contract reform) set out that from April 2019, all practices must offer patients an opportunity to book a minimum of 25% of all appointments, online. This figure of 25% can be made up of GP appointments, all nurse appointments or other practice staff, as well as appointments made available online to NHS 111. Whilst practices differ in how they manage their appointment books, there are very few appointment types that are not suitable or adaptable for online booking.

This practice guide, designed to be read within five minutes, contains helpful hints, tips and case study experiences to support general practices to make sure that at least 25% of their appointments are available to book online. Covering, a full list of the types of appointments to include, important things to consider and configuration hints and tips.

Ensuring that appointments are available to book online is just one step in a series to deliver the vision of digital first primary care as set out in the Long Term Plan. Patients can also book and cancel their appointments, order their repeat prescriptions, view their medical records as well as look up their symptoms and register their organ donation preferences using the NHS App.

Download your copy of the Practice guidance: offering 25% of appointments online.

For further information please contact pcdt@nhsx.nhs.uk

Patient access to records online: Prospective record access

The NHS Long Term Plan and Investment and Evolution: a five-year framework for GP contract reform commits the NHS to give new registrants with full online access to prospective data, subject to existing safeguards for vulnerable groups and third party and system functionality.

NHS England and BMA General Practitioners Committee (GPC) in England have developed additional guidance and resources to support GP practices in meeting this commitment. These are:

For further information please contact pcdt@nhsx.nhs.uk