Robert’s story

One Croydon in South London is a partnership made up of the local council, NHS and voluntary sector organisations. These organisations have come together to offer people living in the borough with complex health conditions and repeat hospital admission the opportunity to access further support and become more independent through personal independence coordinators.

Robert, a Croydon resident who after being confined to a hospital bed for almost a year, during which time his wife passed away, was discharged from hospital to his home shortly before Christmas.

Alone for the first time in 45 years, Robert was struggling to adjust to living independently. Everything changed, however, when Brigstock Road Medical Practice referred him to Age UK Croydon’s personal independence coordinator, Sylvarani.

Working with partners from across the health service, the council and the voluntary sector, Sylvarani arranged for heating to be installed in Robert’s home, helped him apply for financial support and set him small, achievable targets to develop independence in his own home, such as walking up and down the stairs once a week.

The scheme is just one of the many ways that South West London’s Health and Care Partnership is bringing together local organisations providing health and care in six London boroughs – acting as one team to keep people healthy and well in Croydon, Sutton, Kingston and Richmond, and Merton and Wandsworth.

Watch Robert’s story