Personalised care

Personalised Care will benefit up to 2.5 million people by 2024, giving them the same choice and control over their mental and physical health that they have come to expect in every other aspect of their life. A one-size-fits-all health and care system simply cannot meet the increasing complexity of people’s needs and expectations. Personalised care is based on ‘what matters’ to people and their individual strengths and needs. The NHS Long Term Plan says personalised care will become business as usual across the health and care system and Universal Personalised Care confirms how we will do it.

What is personalised care?

Personalised care represents a new relationship between people, professionals and the system. It happens when we make the most of the expertise, capacity and potential of people, families and communities.

Comprehensive model of personalised care

People access personalised care through six key components or programmes and this model demonstrates how these come together to deliver an all age, whole population approach to personalised care.

Universal personalised care

Universal personalised care is the delivery plan towards making personalised care ‘business as usual’ for 2.5 million people by 2024.

News and blogs

Improving care for the most severely injured service men and women

Following the launch of the Armed Forces personnel in transition, Integrated Personal Commissioning for Veterans Framework, NHS England’s Director responsible for health care of Armed Forces personnel reflects on the work undertaken to develop a new approach to personalised care: Over the last few years, I’ve had the honour of meeting with some of our […]