Personalised care

Personalised Care will benefit up to 2.5 million people by 2024, giving them the same choice and control over their mental and physical health that they have come to expect in every other aspect of their life. A one-size-fits-all health and care system simply cannot meet the increasing complexity of people’s needs and expectations. Personalised care is based on ‘what matters’ to people and their individual strengths and needs. The NHS Long Term Plan says personalised care will become business as usual across the health and care system and Universal Personalised Care confirms how we will do it.

What is personalised care?

Personalised care represents a new relationship between people, professionals and the system. It happens when we make the most of the expertise, capacity and potential of people, families and communities.

Comprehensive model of personalised care

People access personalised care through six key components or programmes and this model demonstrates how these come together to deliver an all age, whole population approach to personalised care.

Universal personalised care

Universal personalised care is the delivery plan towards making personalised care ‘business as usual’ for 2.5 million people by 2024.

News and blogs

Personalised care benefits the workforce too

The Clinical Transformation Lead for the Personalised Care Programme at Hertfordshire and West Essex CCG outlines how embedding personalised care in practice across health, social care and beyond doesn’t just give people more choice and control – it makes the teams and individuals supporting them feel valued, engaged and supported: Within Hertfordshire and West Essex, […]