Personalised care

Personalised care means people have choice and control over the way their care is planned and delivered. It is based on ‘what matters’ to them and their individual strengths and needs. Personalised care is fundamental to the changes the NHS is seeking to make over the coming years – to deliver better health and wellbeing for individuals; better quality and experience of care that is integrated and tailored around them; and more sustainable NHS services.

What is personalised care?

Personalised care represents a new relationship between people, professionals and the system. It happens when we make the most of the expertise, capacity and potential of people, families and communities.

Comprehensive model of personalised care

People access personalised care through six key components or programmes and this model demonstrates how these come together to deliver an all age, whole population approach to personalised care.

Delivering personalised care

Personalised care continues to expand across England with over 290,000 people now set to benefit by April 2019 through 21 personalised care sites across the country. Our future vision is that personalised care demonstrator sites will become business as usual across the health and care system.

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