200,000 homeless, older and vulnerable people have had ‘lessons’ to get online and contact their doctor reducing GP visits and costs to the NHS. In the first two years of the NHS England pilot scheme ‘Widening Digital Participation’ 14,000 people registered with a GP and looked online first before contacting the doctor. Half of those […]

NHS 111 has received excellent satisfaction ratings in a new service evaluation survey. Led by the Royal College of Paediatrics and Child Health RCPCH , in partnership with NHS England, The Health Foundation and the Picker Institute, the review of 111 services in North West London revealed 84% of people calling the helpline ‘got what […]

NHS111 today refuted suggestions that it refuses to send ambulances to patients who are seriously ill. In a rebuttal of claims made in a national newspaper, the helpline service said it had an exemplary safety record while dealing with around 38,000 calls a day across the country. And NHS England defended the service saying it […]

Simplifying the patient journey and improving the patient experience are among the key priorities for NHS111. Dr Ossie Rawstorne, National Medical Adviser to NHS111, said as well as these aims, the ambition was for “the patient experience to be consistently good across the entire system”. Speaking at the NHS111 Focus on Futures event held in […]

More than 200 delegates are expected to attend the NHS111 Focus on Futures conference in Manchester today. They will hear about exciting new developments being planned for the service which already fields more than one million calls a month. Keynote speakers will include Beverley Bryant, NHS England’s Director of Digital Technology, who will focus on […]

An NHS111 call handler has been praised for her work as part of International Women’s Day. Noor Rahim, who works at LCW in north-west London – one of the country’s busiest NHS111 call centres – has been publicly thanked for her prompt action in helping a woman who was in agonising pain. Noor quickly realised […]

Responding to the media coverage today (14 January 2015) on NHS 111, Professor Keith Willett, NHS England’s Director for Acute Care, said: “NHS111 is doing an excellent job in terms of protecting both A&E and ambulance services from unnecessary attendances and call outs. “Doctors and nurses in A&E work incredibly hard to provide patients with […]

The Sheffield University study took place in the original four pilot NHS 111 areas and its results were used to design the current service. However, the study is now significantly out of date and is not directly comparable to the current 111 service. NHS 111 provides a good service to the public and more people are […]

The NHS 111 data for September 2013 published today shows NHS 111 continues to provide a good service to the public and more people are getting access to the service.  93 percent of the population of England now have access to NHS111. The data also shows that even more calls were answered promptly with 97.1 […]

The NHS 111 service is stable and improving, NHS England said today. It issued an update on the organisations that are to replace NHS Direct, currently one of the providers of NHS 111 services. NHS Direct has had some difficulties in providing these services and decided in agreement with NHS England that it would withdraw […]