Healthcare Support Worker Programme: summary of best practice

The primary aims of the Healthcare Support Worker (HCSW) Programme 21/22 are to:

  • Further reduce HCSW vacancies to as close to zero as operationally possible and sustain low rates of vacancies
  • Ensure sustainable recruitment and reduce reliance on temporary staff.

As part of our support to trusts, we have been collecting best practice case studies from across all seven NHSEI regions (see the table below) to highlight new and innovative HCSW recruitment, onboarding and reducing attrition initiatives, contributing towards a lower HCSW vacancy position.

The case studies have been split into four key themes:

Enhanced onboarding and care certificate

South East

North East Yorkshire

Midlands

London

East of England

National

Career development and pathways

North West

South East

North East and Yorkshire

Midlands

South West

Innovative recruitment

North West

South East

North East and Yorkshire

Midlands

Reducing attrition and pastoral support

South East

Midlands