Demand and capacity training and guidance

Who needs to understand demand and capacity principles?


The principles of demand and capacity planning are universal across all services but we use examples from elective care throughout the training. You can learn more about the key concepts via our suite of online resources. Additionally we offer the following:

Our introductory training covers all the basics of demand and capacity modelling, covering the following learning objectives:

  • Understand the reasons why waiting lists grow
  • Model the required level of capacity to keep pace with demand
  •  Understand the gap between the required capacity and the current demand of a service
  • Calculate the maximum waiting list sizes that are consistent with the clinical pathway milestones

The training is available via the e-learning for Healthcare website. You will need an NHS email account to access this training.

Community and Mental Health services training resource

Also available is a training resource developed to support demand and capacity planning in Community and Mental Health services.

This resource is based on four separate modules. These need to be completed in order but once completed, you can return to a module to review the content again.

The modules are:

  • Course introduction
  • The demand and capacity modelling process
  • Demand and capacity modelling implementation checkpoints
  • Course summary

Throughout this course you will be encouraged to create, and add to, an online action plan. This action plan will be available to you at the end of the course to download and assist you in modelling your own specific pathway or service. There is an example, populated action plan in the resources section to help you complete your own.

Would you like this training delivered locally?

The Demand and Capacity Graduate network is a cohort of 300+ locally embedded trainers who can provide bespoke training to teams implementing demand and capacity modelling. If you would like this training delivered live in your organisation, please contact us to work with the Graduate Network: