Demand and Capacity training

Our training courses introduce the principles and methodological approaches of Demand and Capacity and are free to colleagues in the NHS.

The Demand and Capacity Programme is part of the NHS England Elective Care Programme. Whilst the principles of demand and capacity planning are universal, we use examples from elective care throughout the training.

We offer the following courses:

We have been hosting quarterly webinars for commissioners from April 2017, to give essential programme updates, and key information on our training offer and modelling tools. We will also invite commissioners to share best practice and learning.

For more information, please email the team at

Classroom-based training

We offer a one day introduction to Demand and Capacity training course in London and Leeds. These events are free of charge for colleagues working in the NHS.

We recommend that commissioners sign up to our training as they need to have an understanding of the principles that providers will be using to undertake Demand and Capacity modelling so that they can provide external challenge and assurance to the process.

The training days will introduce delegates to the principles and methodological approaches of Demand and Capacity.

After attending training, delegates can expect to have an understanding of:

  • The importance of demand and capacity modelling and benefits
  • What kind of models to use
  • The principles of measuring demand and capacity
  • The importance of an ideal waiting list size and how to calculate this
  • Forecasts predicated from modelling
  • How to structure the work to populate a model
  • How to sense check a completed model

Previous training days have been very popular with professionals from provider and commissioning sectors.

Book your place now

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Online training

You can also access our online training, which covers similar topics to our classroom-based training. You are invited to complete this training as an alternative to the classroom training, or as a refresher.

This training will be available in summer 2017.

Additionally, the Demand and Capacity programme has produced a range of resources that teams can use locally:

How do you calculate an ideal waiting list size?

This short animation explains the importance of an ideal waiting list size, and how to calculate this:

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