Involving people in their own care

Evidence tells us that supporting patients to be actively involved in their own care, treatment and support can improve outcomes and experience for patients, and potentially yield efficiency savings for the system through more personalised commissioning and supporting people to stay well and manage their own conditions better.

NHS England has made a commitment to become much better at involving patients (and their carers) by:

  • giving them the power to manage their own health and make informed decisions about their care and treatment;
  • and supporting them to improve their health and give them the best opportunity to lead the life that they want.

This commitment is supported by the Five Year Forward View which outlined the need for a change in the relationship between people and the NHS.

Person-centred care supports people to develop the knowledge, skills and confidence they need to more effectively manage and make informed decisions about their own health and care. It is coordinated and tailored to the needs of the individual, and healthcare professionals work collaboratively with people who use the services.

The Person-centred Care Team is working on a number of programmes which will support people to be more actively involved in their own health and care, as part of the drive towards a truly person-centred NHS. Our work falls under three main areas:

The team also provides guidance to staff across NHS England to make sure person-centred care is core in all our work.

We are working with other areas in NHS England to provide guidance for embedding person-centred care such as Medical and Nursing Directorates, Commissioning Strategy (through Integrated Personal Commissioning and Personal Health Budgets), Learning Disability, Specialised Commissioning and New Models of Care.

We are always keen to hear from people with an interest in our work or who want to share good practice, ideas, resources and other material relating to person-centred, collaborative care. If you would like to find out more about what we do or have something to share, please contact us at