Friends and Family Test Case Studies

Areas of care

Inpatient

Comfort at night project, Hillingdon Hospital NHS Foundation Trust
Using FFT alongside other sources of data, Lewisham & Greenwich NHS Trust
Linking the Friends and Family Test to consultant annu Royal National Orthopaedic Hospital NHS Trust
Staff engagement, working with patient experience volunteer Barnsley Hospital FT
Using the FFT within acute hospital Liverpool Heart & Chest

Outpatient

Ensuring staff engagement and demonstrating service improvement, Royal National Orthopaedic Hospital NHS Trust

A&E

Using FFT within A&E, East Cheshire NHS Trust

Maternity

Acting on FFT feedback from a maternity environment, Salisbury NHS Foundation Trust

Ambulance

Using text messaging to collect feedback about patient transport services, North West Ambulance Service NHS Trust working with an external provider
Pilot SMS to text patients North West Ambulance Service NHS Trust

Community

Helping staff to act on comments received through FFT, Sussex Community NHS Trust
Early adopter site for the development of formal guidance for FFT within mental health and community health service settings, Leicestershire Partnership NHS Trust
Electronic data capture vs Paper Central London Community Trust
FFT for the Collaborative Falls Pathway East Riding of Yorkshire
Improve quality of patient feedback Gloucestershire Care Services NHS Trust

Mental Health

Early adopter for delivering FFT within mental health and community health service settings, Leicestershire Partnership NHS Trust
Flexible ways to leave feedback for service users, Avon and Wiltshire Mental Health Partnership NHS Trust
Feedback on behalf of patients, mental health setting Hillingdon CCG
Flexible feedback – mental health setting Avon and Wilts Mental Health

GP

Piloting FFT in GP practices, Bedfordshire Clinical Commissioning Group
Implementation of the FFT Bath & N E Somerset
Implementing FFT in GP Bristol CCG

Dentist

Dental pathways and the best time to ask the FFT question, The Smile Works Dentistry
Dental pathways the best time to ask the FFT Smile Works Dentistry

Secure settings

The FFT as a patient pathway learning tool in secure health care settings, Shropshire and Staffordshire Area Team
FFT a patient pathway learning tool Shropshire Staffordshire Area Team

Services improvement

Leadership

Use FFT alongside other info

Using FFT alongside other sources of data, Lewisham & Greenwich NHS Trust

Involve patient and carer groups

The FFT as a patient pathway learning tool in secure health care settings, Shropshire and Staffordshire Area Team
Long-term conditions and stroke pathway Somerset CCG
Stroke FFT pathfinder pilot South Worcester CCG

Make link between staff and pt experience

Staff ownership

Early adopter for delivering FFT within mental health and community health service settings, Leicestershire Partnership NHS Trust

Support staff

Flexible ways to leave feedback for service users, Avon and Wiltshire Mental Health Partnership NHS Trust

Act on feedback

Using FFT alongside other sources of data, Lewisham & Greenwich NHS Trust
Patient pathway learning tool South Norfolk CCG & Norfolk

Understand feedback themes

Comfort at night project, Hillingdon Hospital NHS Foundation Trust
Stroke Services Pathway North Lincolnshire CCG

Check your progress

Ensuring staff engagement and demonstrating service improvement, Royal National Orthopaedic Hospital NHS Trust

Communicate with patients, carers and staff

Helping staff to act on comments received through FFT, Sussex Community NHS Trust

Making FFT inclusive

The FFT as a patient pathway learning tool in secure health care settings, Shropshire and Staffordshire Area Team
Testing FFT in community services City Health Care Partnership

Pathfinders

The FFT as a patient pathway learning tool in secure health care settings, Shropshire and Staffordshire Area Team
Children & Young People Cumbria CCG
Consultant annual appraisal & revalidation RNO Hospital
Dental pathways, best time to ask FFT question Smile Works Dentistry
FFT in community services City Health Care Partnership
Implementation of FFT in GP Practice Bath & North East Somerset
Implementing FFT in Bristol CCG
Long-term conditions & stroke pathway Somerset CCG
Patient experience Castle Point & Rochester CCG
Patient pathway Shropshire & Staffordshire Area Team
Stroke FFT pathfinder pilot South Worcester CCG
Stroke Services Pathway North Lincolnshire CCG