Case study: Adam Remmer, Charge Nurse, South Tyneside and Sunderland NHS Foundation Trust. Background of change and intervention Before the pandemic, services in South Tyneside and Sunderland were already adopting digital technology to improve the monitoring of care home residents across the area. During the pandemic, the potential of these digital solutions to empower care […]

Royal Berkshire NHS Foundation Trust What was the problem? Royal Berkshire NHS Foundation Trust (RBFT) provides over 600,000 outpatient appointments in a multi-site model as well as managing condition specific facilities at the Prince Charles Eye Unit, Windsor and the Windsor Dialysis Unit. Around half a million of these outpatient attendances take place annually at […]

Ashford and St. Peter’s Hospitals NHS Foundation Trust What was the problem? In 2018/19, Ashford and St. Peter’s Hospitals (ASPH) hosted approximately 10,000 face-to-face outpatient appointments per week, with a 7% increase in appointments expected each year. As part of its strategy to help fulfill the NHS Long Term Plan commitment to reducing physical face-to-face […]

Dorset Healthcare University NHS Foundation Trust What was the problem? Dorset Healthcare (DHC) provides a range of clinical services operating across Mental Health and Learning Disabilities, Integrated Community Services and Children and Young People Services for the county of Dorset. One of the trust’s strategic aims is to maximise the use of Information Management & […]

Statistical process control (SPC) is an analytical technique that plots data over time. It helps us understand variation and in so doing guides us to take the most appropriate action. SPC is a good technique to use when implementing change as it enables you to understand whether changes you are making are resulting in improvement […]

Analysis of the patient safety incidents reported in England to the National Reporting and Learning System (NRLS) up to June 2020. The data Every six months we publish official statistics on patient safety incidents reported to the NRLS. The National patient safety incident reports (NaPSIRs) set out the number of patient safety incidents reported to […]

Data based on incidents that occurred in England from 1 October 2019 to 30 March 2020 and were submitted to the National Reporting and Learning System (NRLS) by 31 May 2020. OPSIR commentary Commentary on organisational level data of incidents reported to the NRLS – September 2020 The data Every six months we publish official […]

Moorfields Eye Hospital NHS Foundation Trust Moorfields Eye Hospital NHS Foundation Trust is one of the largest providers of ophthalmology services in Europe. Between 2018 and 2019, the trust handled early 800,000 patient encounters, resulting in around 100,000 patients attending its main accident and emergency (A&E) department or an emergency satellite clinic. The COVID-19 pandemic […]

Case study: Led by Jessica Speight, South Tees Hospital NHS Foundation Trust Background to learning During the pandemic nurses have been at the forefront of local implementation of national IPC guidance to minimise transmission of infection and keep both patients and colleagues safe. This case study looks at how a marshal service has supported practice […]

Case study: Victoria Parker, Clinical Education Facilitator, University Hospitals Coventry and Warwickshire NHS Trust Background to learning Patient feedback is key in identifying opportunities to create the best possible experiences for patients and carers, who are often accessing our services during difficult and stressful times for themselves and their families. During the pandemic these concerns […]