A CCG Practice Agreement was published in 2019. All CCGs are required to sign this agreement with each general practice (holders of a General Medical Services (GMS) contract, Personal Medical Services (PMS) agreement or Alternative Provider Medical Services (APMS) contract) offering Essential Services. This Agreement provides clarity and assurance on the requirements for the provision […]
This document sets out the revised Operating Model for the provision of high-quality general practice digital services, building upon ‘Securing Excellence in GP IT Services’, first published in December 2012 and subsequent editions published in 2014, 2016 and 2019. Purpose – what does this document do? Definitions About the operating model Organisational scope COVID-19 pandemic […]
We want to make the NHS the best place to work and the safest place to receive care We want everyone that works within the NHS to feel valued and respected at work and to know that their views are welcomed. By meeting their needs, we also enable them to deliver the best possible care. […]
Topic Title Description Lead author Creating energy Energy change model Model, slides Horizons and others Buy-in vs ownership Article Henri Lipmanowicz Sense of belonging Blog Helen Bevan and Göran Henriks Psychological safety A practical guide to the art of psychological safety in the real world of health and care Guide Horizons and others Creating Psychological […]
The Speaking Up Support Scheme is now closed. We will update this page for when we will be open again for applications to the Speaking Up Support Scheme for the September 2024 cohort. To register your interest for the September scheme please email the Speaking Up Support Scheme team. Please ensure that you read the information […]
This guidance has been created to help organisations to improve the green credentials of their leased estate. It has been designed with professional legal support from Bevan Brittan and acknowledges that organisations will be at different stages of their green journey. The guide is comprised of three core sections: Memorandum of understanding; this is designed […]
Suzanne Rastrick, Chief Allied Health Professions Officer (England) and Rob Moriarty, Personalised Care Strategic Coproduction Group and Peer Leader, NHS England and NHS Improvement share the importance of asking the simple question ‘What matters to you?’. Today, NHS England and NHS Improvement is supporting What Matters To You? day, which aims to showcase and encourage […]
We have a range of resources available to support the healthcare support worker programme. Your questions answered: a guide to becoming a healthcare support worker Your questions answered: a guide to becoming a maternity services support worker Support worker recruitment: a guide to in-person recruitment events Case studies Supporting quality applications for Healthcare Support Worker […]
Evidence and insights gathering, commissioned by NHS England, into the drivers of attrition of HCSWs indicates that a common sentiment amongst HCSWs is that they often don’t feel valued by their team or organisation. This is reflected in language used to refer to them. Often, HCSWs are referred to by their band or as ‘unqualified’, […]
Insights have demonstrated that when a healthcare support worker (HCSW) is settled and has gained confidence in their role, they start to seek development opportunities. As well as supporting HCSWs to progress into other roles, it is critical that there are robust learning and development opportunities for people to develop within the HCSW role. This […]