Since the publication of this blog Tim Kelsey has left NHS England. As every shopper or traveller knows, the best supermarkets and airlines have become expert at responding to customer feedback. They make skilful use of these data to offer services that are responsive to customer needs and are highly consistent in quality. We are […]
Since the publication of this blog John Holden has left NHS England. It’s the first blog of 2014 and so I’d like to wish my reader(s) a Happy New Year. Your feedback A question was raised with us about membership of the Clinical Advisory Panel. The specific question was about representation for paediatric intensivists, but […]
NHS England is seeking a number of people to chair Independent Review Panels (IRPs) about individuals’ eligibility for NHS Continuing Healthcare (NHS CHC). Independent Review Panels can be requested by individuals or their representatives and they are co-ordinated by NHS England’s four regions. The panels comprise the chair and representatives from a clinical commissioning group […]
Steve Sylvester, Head of Specialised Commissioning, Bristol, North Somerset, Somerset and South Gloucestershire Area Team, issues a call to action for help in developing future strategy: Some say that providing a service in fewer hospitals reduces patient choice and competition. Others are concerned that having to travel further than their local hospital for specialised care […]
NHS England today (Thursday) publishes more detailed data than ever before about “never events” – the serious errors in care that put patients at risk of harm and that should not happen if full preventative procedures are in place. For the first time, provisional quarterly data on the number of never events happening at each […]
Since the publication of this blog John Holden has left NHS England. Your feedback We often get questions about Patient & Public representation on the CHD clinical reference group (CRG). It’s become a bit of a cause celebre – there is a concern that some people who wished to be patient representatives on this CRG […]
Since the publication of this blog John Holden has left NHS England. Your feedback In the last couple of weeks we’ve had a series of face to face meetings with three different engagement groups, which have helped us to understand what’s important to them, and how we work together in a way that’s challenging, honest, […]
Dr Kate Granger, a Specialist Registrar in Geriatric Medicine currently working at Leeds Teaching Hospitals Trust, is terminally ill with cancer. Here, in an intensely moving and personal blog, she views the NHS at work from the patient’s side of the bed: When I was asked to blog about my experiences as a cancer patient […]
Since the publication of this blog Tim Kelsey has left NHS England. Tim Kelsey, NHS England’s National Director for Patients and Information, tells the EHealthInsider Live conference why transparency is the key to sustainable high quality services: Sir Bruce Keogh is a hero of our time. He chose to be a heart surgeon when, in […]
Sir Bruce Keogh has praised the media for its “honest and open debate” on the issue of seven day services. NHS England’s medical director spoke out after the Sunday Times claimed victory in its campaign for seven day services to be introduced across the country. Under the headline “Seven-day NHS on the way”, the newspaper […]