NHS 111 Statistics – February 2015

There were 1,027,000 calls offered to the NHS 111 service in February 2015 This was 36,679 per day, which is fewer than in December 2014 and January 2015, but more than in every other month since NHS 111 started.

Of calls answered by NHS 111 in England in February 2015, 93.2% were answered within 60 seconds. This was more than in January 2015 (92.3%) but similar to the average for 2014 of 92.9%.

In February 2015, the proportion of calls abandoned after waiting longer than 30 seconds was 1.4%, similar to January 2015 (1.7%), and less than the peak in December 2014 (6.1%).

Of all calls answered, 12% were offered a call back in February 2015, higher than January 2015 (11%) and the 9% for most months of 2014. Of those offered a call back in February 2015, 46% were called back within 10 minutes, less than in January (48%) and the average for 2014 of 50%.

The mean average episode length of a call was 14 minutes 57 seconds in February 2015, more than the 14 minutes 35 seconds in January 2015, but still similar to the 2014 average.

Of calls answered, 86% received triage in February 2015, the same as in previous three months.
Calls triaged are those where the NHS 111 call handler opens and uses the clinical assessment tool (NHS Pathways). Calls not triaged include, for example, follow-ups of previous calls, or calls where the caller is unable or unwilling to give specific details about the patient’s condition, such as enquiries about contact details for pharmacists or other local care services.

Of calls triaged in February 2015, 11% had ambulances dispatched, 8% were recommended to A&E, 62% were recommended to primary care, 4% were recommended to another service, and 16% were not recommended to any service. For January 2015, these figures were 7% A&E, 63% primary care, 15% not recommended to any service, and otherwise the same.

Of calls offered to NHS 111 in February 2015, 994,641 were from people directly dialling 111, and 32,359 came through other numbers. The proportion dialling 111 directly was 97%, the joint largest ever, but also the same as the previous three months.

Statistical Note
Download NHS 111 Statistical Note for February 2015 (DOCX, 838KB)

Excel Data
Download MDS February 2015 National (XLS, 658KB)

Download MDS February 2015 North (XLS, 747KB)

Download MDS February 2015 South (XLS, 1267KB)

Download MDS February 2015 London (XLS, 1054KB)

Download MDS February 2015 Midlands & East of England (XLS, 1608KB)

CSV Data
Download MDS Monthly Extraction February 2015 (CSV, 12KB)

Download MDS December 2011 to February 2015 (CSV, 257KB)

Publication Timetables
Download 2015-16 NHS 111 MDS Publication Timetable (DOCX, 30KB)

Download 2014-15 NHS 111 MDS Publication Timetable (DOCX, 16KB)

Download 2013-14 NHS 111 MDS Publication Timetable (DOCX, 16KB)

Download NHS 111 MDS Guidance V0.9 (DOC, 940KB)

Pre-release Access List
This document lists people who have access to the statistics in the 24 hours before publication:
Download NHS 111 Pre-Release Access List 10th April 2015 (DOCX, 32KB)

Contact Us
You can obtain further details by contacting the relevant statistical team at the following address:

Ian Kay
NHS England
5E24 Quarry House
Quarry Hill