We can help with some complaints directly. In other cases, we can help direct you to the organisation that may be able to help you. Contents Patient choice NHS staff concerns (whistleblowing) Commissioners and providers of healthcare services Governance of NHS trusts and foundation trusts Integrated care in the NHS Patient choice If your complaint […]

The Policy Book for Primary Medical Services provides commissioners of GP services with the context, information and tools to commission and manage GP contracts. These are the annexes for the Managing a PMS Contractor’s Right to a GMS Contract section.

Background The Government has amended the NHS (General Medical Services Contracts) Regulations 2015 (the “GMS Regulations”) and the NHS (Personal Medical Services Agreements) Regulations 2015 (the “PMS Regulations”) from 1 October 2021 to require a contract with an individual medical practitioner or a partnership to contain a term requiring the contractor to make a self-declaration […]

Generic medicine reimbursement: adjustment to prices While NHS England is responsible for commissioning pharmaceutical services and determining the amount paid to pharmacy contractors for those services under the Community Pharmacy Contractual Framework (CPCF), the Secretary of State remains responsible for determining the NHS reimbursement prices for the products dispensed. Payment for services within the CPCF […]

Purposes for processing NHS England has a team of Accredited Counter Fraud Specialists with responsibility for the prevention and detection of fraud, bribery and corruption against the organisation.  When allegations are made suggesting that NHS England has been the victim of an economic crime, the Counter Fraud Team will conduct an investigation.  This may involve; […]

This briefing is intended to enable Local Pharmaceutical Committees (LPCs) to help contractors to get involved with Primary Care Networks.

For each NHS Discharge Medicines Service provision, pharmacy contractors are required to report a standard dataset through the NHS Business Services Authority (NHSBSA) ‘Manage your Service’ (MYS) portal. Pharmacy contractors are required to submit this data monthly for payment, service evaluation and monitoring purposes. This document sets out this dataset (the data specification) to be reported to the NHSBSA for each NHS Discharge Medicines Service provision by community pharmacy contractors.

The Policy Book for Primary Medical Services provides commissioners of GP services with the context, information and tools to commission and manage GP contracts. These are the annexes for the Adverse Events (e.g. flood fire) section.

The NHS Discharge Medicines Service is a new essential service for community pharmacy contractors, commencing on the 15 February 2021. As an essential service, it must be provided by all community pharmacy contractors. The service has been established to ensure better communication of changes to a patient’s medication when they leave hospital and to reduce […]

This annex relates to Chapter 38 of the Pharmacy Manual and is a form for contractors to advise the regional team when a contractor is permanently closing its premises.