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Asking for advice or raising complaints and concerns with us

We can help with some complaints directly. In other cases, we can help direct you to the organisation that may be able to help you. Contents Patient choice NHS staff concerns (whistleblowing) Commissioners and providers of healthcare services Governance of NHS trusts and foundation trusts Integrated care in the NHS Patient choice If your complaint […]

Primary Medical Care Policy and Guidance Manual: Managing a PMS Contractor’s Right to a GMS Contract – Annexes

The Policy Book for Primary Medical Services provides commissioners of GP services with the context, information and tools to commission and manage GP contracts. These are the annexes for the Managing a PMS Contractor’s Right to a GMS Contract section.

General practice pay transparency

Background The Government has amended the NHS (General Medical Services Contracts) Regulations 2015 (the “GMS Regulations”) and the NHS (Personal Medical Services Agreements) Regulations 2015 (the “PMS Regulations”) from 1 October 2021 to require a contract with an individual medical practitioner or a partnership to contain a term requiring the contractor to make a self-declaration […]

Medicines reimbursement prices

Generic medicine reimbursement: adjustment to prices While NHS England is responsible for commissioning pharmaceutical services and determining the amount paid to pharmacy contractors for those services under the Community Pharmacy Contractual Framework (CPCF), the Secretary of State remains responsible for determining the NHS reimbursement prices for the products dispensed. Payment for services within the CPCF […]

Counter Fraud

Purposes for processing NHS England has a team of Accredited Counter Fraud Specialists with responsibility for the prevention and detection of fraud, bribery and corruption against the organisation.  When allegations are made suggesting that NHS England has been the victim of an economic crime, the Counter Fraud Team will conduct an investigation.  This may involve; […]

NHS Discharge Medicines Service: Data Specification

For each NHS Discharge Medicines Service provision, pharmacy contractors are required to report a standard dataset through the NHS Business Services Authority (NHSBSA) ‘Manage your Service’ (MYS) portal. Pharmacy contractors are required to submit this data monthly for payment, service evaluation and monitoring purposes. This document sets out this dataset (the data specification) to be reported to the NHSBSA for each NHS Discharge Medicines Service provision by community pharmacy contractors.

Primary Medical Care Policy and Guidance Manual: Adverse Events (e.g. flood fire) – Annexes

The Policy Book for Primary Medical Services provides commissioners of GP services with the context, information and tools to commission and manage GP contracts. These are the annexes for the Adverse Events (e.g. flood fire) section.