About the Beneficial Changes Network

The Beneficial Changes Network (BCN) is a collaborative group of health and social care stakeholders and people with lived experience who want to harness and capture the benefits of changes that have taken place through COVID-19 and beyond and evaluate these changes, to share the knowledge and embed the learning of local experiences across the entire health and care sector.

The network engages with stakeholders, partners and people with lived experience from across health and social care to listen, share and understand the impact and  the benefits of change and the unintended consequences we want to mitigate going forward. The network has reached out to frontline stakeholders through surveys, big conversations, crowd-sourcing and other means of engagement.

We formed 16 workstreams of specialist teams who were best placed to gather, develop and progress the beneficial changes. They reached out to staff, patients and carers to talk about experiences, ideas and changes that have taken place through COVID-19. Individuals from all backgrounds and job roles were approached, whether that be front line clinicians, non-clinical staff or domiciliary workers.

Collaboration and insight were sourced from other external health organisations too, such as NHS Confed, NHS Providers, the Kings Fund, Academic Health Science Networks, local authorities and others.

People with lived experience such as patients or carers, or those with a health inequalities perspective, have been central to shaping and assessing any possible changes to retain and spread of the submissions made by staff of beneficial changes they wanted to share.

The workstreams have received more than 3000 submissions detailing people’s perspective and suggestions for beneficial changes. A team of evaluation experts have reviewed these and distilled them using a thematic analysis that involved scrutinising the documents and tagging them. The tags were then group together into themes. Alongside these submissions, the evaluation team have reviewed a further 250, which is increasing weekly, documents and pieces of evidence from other health and care organisations. This then produced a long list of 700 recognised beneficial changes.

There are five consistent pillars of change which have emerged across all stakeholder groups:

Beneficial changes pillars of change

  1. Patients, carers and communities
  2. People and culture
  3. Clinical and service
  4. System and partnerships
  5. Digitally-enabled care

If you would like to know more about this work or become a member please email england.improvementsupporthubpmo@nhs.net.

Once you have access you can join our via the FurureNHS collaboration platform.