We formed 16 workstreams of specialist teams who were best placed to gather, develop and progress the beneficial changes. They reached out to staff, patients and carers to talk about experiences, ideas and changes that have taken place through COVID-19. Individuals from all backgrounds and job roles were approached, whether that be front line clinicians, non-clinical staff or domiciliary workers.
Collaboration and insight were sourced from other external health organisations too, such as NHS Confed, NHS Providers, the Kings Fund, Academic Health Science Networks, local authorities and others.
People with lived experience such as patients or carers, or those with a health inequalities perspective, have been central to shaping and assessing any possible changes to retain and spread of the submissions made by staff of beneficial changes they wanted to share.
The workstreams have received more than 3000 submissions detailing people’s perspective and suggestions for beneficial changes. A team of evaluation experts have reviewed these and distilled them using a thematic analysis that involved scrutinising the documents and tagging them. The tags were then group together into themes. Alongside these submissions, the evaluation team have reviewed a further 250, which is increasing weekly, documents and pieces of evidence from other health and care organisations. This then produced a long list of 700 recognised beneficial changes.