NHS staff provided timely, high quality care to a record numbers of people in England this winter, according to official figures published today. The hard work of frontline staff combined with ongoing improvements to how the NHS provides care meant over 380,000 more patients were treated within four hours in Accident and Emergency (A&E) than […]
20,000 people every day are now getting urgent health advice from a doctor, nurse, paramedic or other clinical professional over the phone, according to latest NHS data. Over half of all calls to the NHS 111 phone service received expert assessment from a clinical professional in July this year – the highest proportion since the […]
Richard Barker, Interim National Director of Commissioning Operations and Information, said: “While it was pleasing to see improvements in Referral to Treatment Times and Diagnostic Waiting Times compared with last month, in A&E we really are now seeing the effects of the delayed flu spike which peaked in February and March this year compared with […]
200,000 homeless, older and vulnerable people have had ‘lessons’ to get online and contact their doctor reducing GP visits and costs to the NHS. In the first two years of the NHS England pilot scheme ‘Widening Digital Participation’ 14,000 people registered with a GP and looked online first before contacting the doctor. Half of those […]
NHS 111 has received excellent satisfaction ratings in a new service evaluation survey. Led by the Royal College of Paediatrics and Child Health RCPCH , in partnership with NHS England, The Health Foundation and the Picker Institute, the review of 111 services in North West London revealed 84% of people calling the helpline ‘got what […]
NHS111 today refuted suggestions that it refuses to send ambulances to patients who are seriously ill. In a rebuttal of claims made in a national newspaper, the helpline service said it had an exemplary safety record while dealing with around 38,000 calls a day across the country. And NHS England defended the service saying it […]
Simplifying the patient journey and improving the patient experience are among the key priorities for NHS111. Dr Ossie Rawstorne, National Medical Adviser to NHS111, said as well as these aims, the ambition was for “the patient experience to be consistently good across the entire system”. Speaking at the NHS111 Focus on Futures event held in […]
More than 200 delegates are expected to attend the NHS111 Focus on Futures conference in Manchester today. They will hear about exciting new developments being planned for the service which already fields more than one million calls a month. Keynote speakers will include Beverley Bryant, NHS England’s Director of Digital Technology, who will focus on […]
An NHS111 call handler has been praised for her work as part of International Women’s Day. Noor Rahim, who works at LCW in north-west London – one of the country’s busiest NHS111 call centres – has been publicly thanked for her prompt action in helping a woman who was in agonising pain. Noor quickly realised […]
Responding to the media coverage today (14 January 2015) on NHS 111, Professor Keith Willett, NHS England’s Director for Acute Care, said: “NHS111 is doing an excellent job in terms of protecting both A&E and ambulance services from unnecessary attendances and call outs. “Doctors and nurses in A&E work incredibly hard to provide patients with […]