NHS 111

Statement on the monthly performance statistics for February 2016

Richard Barker, Interim National Director of Commissioning Operations and Information, said: “While it was pleasing to see improvements in Referral to Treatment Times and Diagnostic Waiting Times compared with last month, in A&E we really are now seeing the effects of the delayed flu spike which peaked in February and March this year compared with […]

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NHS 111 survey reveals callers pleased with the service

NHS 111 has received excellent satisfaction ratings in a new service evaluation survey. Led by the Royal College of Paediatrics and Child Health RCPCH , in partnership with NHS England, The Health Foundation and the Picker Institute, the review of 111 services in North West London revealed 84% of people calling the helpline ‘got what […]

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NHS111 refutes ambulance dispatch claims

NHS111 today refuted suggestions that it refuses to send ambulances to patients who are seriously ill. In a rebuttal of claims made in a national newspaper, the helpline service said it had an exemplary safety record while dealing with around 38,000 calls a day across the country. And NHS England defended the service saying it […]

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NHS111 plans for the future

Simplifying the patient journey and improving the patient experience are among the key priorities for NHS111. Dr Ossie Rawstorne, National Medical Adviser to NHS111, said as well as these aims, the ambition was for “the patient experience to be consistently good across the entire system”. Speaking at the NHS111 Focus on Futures event held in […]

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Focus falls on future of NHS111

More than 200 delegates are expected to attend the NHS111 Focus on Futures conference in Manchester today. They will hear about exciting new developments being planned for the service which already fields more than one million calls a month. Keynote speakers will include Beverley Bryant, NHS England’s Director of Digital Technology, who will focus on […]

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International Women’s Day recognition for NHS111 call handler

An NHS111 call handler has been praised for her work as part of International Women’s Day. Noor Rahim, who works at LCW in north-west London – one of the country’s busiest NHS111 call centres – has been publicly thanked for her prompt action in helping a woman who was in agonising pain. Noor quickly realised […]

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NHS England’s response to media coverage on NHS 111

Responding to the media coverage today (14 January 2015) on NHS 111, Professor Keith Willett, NHS England’s Director for Acute Care, said: “NHS111 is doing an excellent job in terms of protecting both A&E and ambulance services from unnecessary attendances and call outs. “Doctors and nurses in A&E work incredibly hard to provide patients with […]

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