NHS England welcomes concerns, compliments and complaints as valuable feedback that will help us learn from your experiences and make improvements to services we commission.
Make a complaint to NHS England
You can complain or give feedback:
- By post to: NHS England, PO Box 16738, Redditch, B97 9PT
- By email to: firstname.lastname@example.org, stating ‘For the attention of the complaints team’ in the subject line.
- By telephone: 0300 311 22 33
British Sign Language (BSL) users can contact us to make a complaint using a BSL video interpreter. This uses a service called InterpretersLive! provided by Sign Solutions. Further information about the service and how to access it is available on the InterpretersLive! website.
Our opening hours are 9am to 4.30pm Monday to Friday, except Wednesdays when we open at the later time of 9.30am. We are closed on bank holidays.
An Easy Read guide to feedback and complaints
NHS England’s easy read guide explains how to give feedback or make a complaint about your healthcare.
Our Ask Listen Do webpages include information and films for autistic people and people with a learning disability, as well as families and organisations in health, social care and education.
Complaints – what you need to provide
Provide as much information as possible to allow NHS England to investigate your complaint. Include the following:
- your name and a valid email or home address for reply
- a phone number in case we need to contact you for additional information
- the name, location, and postal address (if you know it) of the service you want to complain about
- if your complaint is about healthcare in prison, the name of the prison
- a clear description of what you want to complain about and when this happened
- any relevant correspondence.
If you are complaining on behalf of someone else, we will need their consent to proceed with the complaint. We will contact you about this.
What happens next?
NHS England will acknowledge all complaints no later than the third working day after the day the complaint is received.
Investigating the complaint
The complaint will be investigated and you will receive a written response. If we are able to learn and improve as a result of your complaint we will tell you about this in the written response.
How long will it take?
This will depend on what your complaint is about and how complex it is. Communication with you is important and we will keep you updated throughout the process.
Contacting us about an existing complaint
If you need to contact NHS England about an existing complaint, please email where possible. You can find the email address in the letter we sent to you to acknowledge your complaint. You will also find a number you can call us on, included in this letter.