Feedback and complaints
Please choose from the following options for giving feedback or making a complaint.
Feedback or complaints about NHS services
Integrated care boards (ICBs) are responsible for planning and funding most local NHS services. This includes primary care services (GPs, dentists, opticians or pharmacists) and secondary care, such as hospital care, mental health services, out-of-hours services, NHS 111 and community services like district nursing. Get more information about the services commissioned by NHS England and services commissioned by integrated care boards.
If you would like to give feedback or make a complaint about an NHS service, please read the following important information first to ensure you contact the right team: Feedback and complaints about NHS services.
Feedback or complaints about NHS England
NHS England commissions some services such as specialised services, health and justice healthcare services and military healthcare.
NHS England is also responsible for all activities previously undertaken by Health Education England (HEE). This includes more than 100 programmes from planning and commissioning, to recruiting and developing healthcare staff in a range of healthcare and community settings.
If you would like to comment on NHS England or the services that it commissions, please read our information about how to provide feedback or complaints about NHS England.
An Easy Read guide to feedback and complaints
NHS England’s easy read guide explains how to give feedback or make a complaint about your healthcare.
Our Ask Listen Do webpages include information and films for autistic people and people with a learning disability, as well as families and organisations in health, social care and education.
Unhappy with the outcome of your complaint?
If you are not happy with the way your complaint has been dealt with and would like to take the matter further, you can contact the Parliamentary and Health Service Ombudsman (PHSO) which makes final decisions on unresolved complaints about the NHS in England. It is an independent service which is free for everyone to use.
To take your complaint to the Ombudsman, visit the Parliamentary and Health Service Ombudsman website or call 0345 015 4033.
Public health services complaints
For public health services complaints, contact the Local Government Ombudsman.
How to report a patient safety incident
Find out how to report a patient safety incident.