Changing healthcare cultures – through collective leadership

Our purpose is to create compassionate and inclusive cultures in organisations and systems because delivering high quality care depends on creating positive, inclusive work environments where people want to come to work.


Supporting staff: because our NHS is made up of 1.3 million people who care for the people of this country with skill, compassion and dedication

Supporting change teams: because the current thinking about how culture change happens shows it needs to be led and owned locally and supported from above

Learning together: because enabling understanding of environments where staff thrive and can perform to the best of their ability using an evidence base

Strengthening compassionate and inclusive leadership: because leading with compassion and inclusion delivers sustainably healthy places to work

The Culture and Leadership Programme 

Research shows that the most powerful factor influencing culture is leadership. We partnered with the King’s Fund and the Centre for Creative Leadership to develop practical support and resources to help health and care organisations to improve their culture. These have now been used in over 30 organisations and independently evaluated. The resources and support offered on these pages provides you the evidence-based tools needed in order to transform your organisation’s culture through collective, compassionate and inclusive leadership.

What compassionate leadership means to me’ by Isle of Wight NHS Trust

Hear from a range of staff at the Trust about their reflections on the focus on compassionate leadership since starting their journey using the culture and leadership programme.

Helping you deliver the People Promise

Our People Promise, sets out what our NHS people can expect from their leaders and from each other.  It focuses on how we must all continue to look after each other and foster a culture of inclusion and belonging, as well as action to grow our workforce, train our people, and work together differently to deliver patient care. The principles underpinning the action through 2020/21 must endure beyond that time.

Our NHS People Promise is a promise we must all make to each other to work together to improve the experience of working in the NHS for everyone. The themes that make up Our People Promise have come from those who work in the NHS.