We support organisations through all phases of the Culture and Leadership Programme, a modular programme which provides opportunities for organisations to understand their own culture using evidence-based tools, develop tailored leadership strategies for developing compassionate, inclusive and collective leadership and deliver culture change.
Why the culture and leadership programme?
The culture of NHS systems, and those organisations within it, is crucial to ensuring the delivery of high-quality, safe and effective patient care. From a People perspective, we see the impact in levels of bullying and harassment, discrimination, sickness absence and presenteeism, staff turnover, and attraction of new staff.
A culture that values our people as individuals is the way we will hold onto our people and recruit the next generation. It also recognises that “inclusive cultures depend on inclusive leaders”.
The benefits of the culture and leadership programme
Compassionate and inclusive working environments also positively impact staff engagement; an increase of 0.12 in staff engagement scores within the NHS staff survey correlate with a 0.9% decrease in agency spending, saving £1.7 million for the average trust.
What kind of leadership do we need?
Research shows that the most powerful factor influencing culture is leadership. We partnered with the King’s Fund and the Centre for Creative Leadership to develop practical support and resources to help health and care organisations to improve their culture. Three pilot NHS trusts have helped design and test every aspect of these to make sure they have lasting value for you.
About the resources
These resources, first published in 2016, have now been implemented by over 30 NHS organisations, as well as a number of healthcare organisations internationally. The programme and resources have also been independently evaluated. The resources have recently been revised in order to reflect learning from this work and ensure they are relevant and helpful to you.
What are the underpinning concepts?
The Culture and Leadership Programme provides a practical, evidence-based approach to help you understand how colleagues working within your organisation or system perceive the current culture, and guides you to create and implement a collective leadership strategy, structured around six cultural elements and leadership behaviours, in order to create truly compassionate and inclusive working environments where all colleagues can thrive.
The programme is structured around four phases, with the following pages address each of these in turn, with tools and guidance aimed at helping you to: effectively prepare for your programme of activity in the Scoping Phase; diagnose and understand your current culture in the Discovery Phase; develop your culture strategy in the Design Phase; and put that plan into action in the Delivery Phase.
What is compassionate and inclusive leadership?
Compassionate leadership in practice means leaders listening with fascination to those they lead, arriving at a shared (rather than imposed) understanding of the challenges they face, empathising with and caring for them, and then taking action to help or support them (The King’s Fund). By listening, recognising and understanding the unique experiences of the individual, and the barriers they face, you are in a better position to empathise and help in an inclusive way.
What is collective leadership?
When we refer to ‘collective leadership’, we mean a type of culture where staff at all levels are empowered as individuals, within and between teams to act to improve care within and across health and care organisations and systems – ‘leadership of all, by all and for all’.
What is a change team?
The change team are a group of people (staff, patient representatives, partners) who carry out the culture and leadership programme within an organisation or system.
The change team is a crucial vehicle for staff engagement and it will be most effective if it is multidisciplinary and diverse – championing a compassionate, diverse and inclusive leadership approach. They work to engage colleagues across the organisation, listen to their experiences and collate these, disseminate learning and influence the future culture of the organisation.
The following pages break down each step of the programme to help you on your culture change journey
- The evidence base
- What’s involved in getting started? Scoping Phase
- How do I understand my organisation’s culture now? Discovery phase
- How do I take action? Design Phase
- How do I implement a Culture Strategy? Delivery Phase
Got a question? Get in touch!
Sharing your stories
We’d love to hear your story too. Please join our Community of Practice or get in touch with the team: NHSI.Culture@nhs.net