The Five Year Forward View sets out a clear vision, setting out the particular contribution that the NHS and others can make to the health of our nation, and the transformation required to meet the changing needs of current and future patients.
The Patient Experience Team, via its process of inclusion and co research and design, will engage people with learning disabilities from the start and will build ownership and credibility into the programme of activity to ensure programmes of work that are valid to a range of people with a learning disability across key areas of NHS provision. This directly supports the work of the Learning Disability Programme Board and Transforming Care mandate commitment.
The current projects within the Patient Experience Team are outlined below. If you would like further information on any of them please contact Judith Knapton, Patient Experience Lead (MH & LD), firstname.lastname@example.org.
Quality checking sees people with a learning disability employed to look at the quality of the services they use and tell us how we can make them better. It also looks at how NHS staff work with people with a learning disability.
It is important because some people can find it hard to use NHS services. This may be because of complicated forms, words or confusing buildings.
This means that some people are not having important health checks like the annual health check or cancer screening.
What do quality checkers do?
Quality checkers go into NHS services, or other services that the NHS pays for, and look at how they are working and how people use them.
Then the quality checkers tell the service what they can do to make things better and work with services to improve.
Lots of organisations already do quality checking. NHS England is developing toolkits to make these checks the same in NHS services across England.
Which services will be quality checked?
We have worked with people with a learning disability their family and carers and some local voluntary groups to develop some toolkits which can be used in NHS services. We have worked with the services and completed toolkits for use in the following:
- Dental practices
- Community services such as podiatry clinics
- Accident and emergency
Each toolkit is made up of:
- An introduction
- A self-assessment questionnaire (this is specific to each service area)
- A guide to visiting the service
- A feedback and recommendation report template
We are also developing toolkits for use in:
- GP services,
- Mental health in-patient services and
- Assessment and Treatment Units (ATUs) for people with a learning disability
The Introduction, guide to visiting the service and feedback and recommendation report are the same for all the toolkits in this series. The self-assessment questionnaire is specific to each service area. We are seeking the views on the self-assessment documents for use in GP services, metal health in-patient services and ATUs to ensure they contain all the right information needed to inform the Quality Checkers visit but are also workable in practice. If you have any comments on these documents please send them to email@example.com by 28 November 2018.
To support the NHS Quality Checker toolkits we have developed a series of patient surveys for NHS Quality Checkers to use with people with a learning disability who use the services they are quality checking.
- Patient survey of dental practices
- Patient survey of community services
- Patient survey of hospital acute care
- Patient survey of Accident and Emergency services
How do I find a Quality Checking group?
NHS England has worked closely with the Association of Quality Checkers. Find more information here about a Quality Checking group near you.
Information for service providers and commissioners
Quality checking services can help support providers, clinical commissioning groups and sustainability and transformation partnerships to improve services for people with a learning disability.
NHS Quality Checkers can:
- Tell a service how well it is caring for people with a learning disability.
- Support the reduction of health inequalities among patients with a learning disability.
- Promote improvements in patient experience.
- Provide services with suggested improvements to consider.
- Be a catalyst to improving the quality of services for patients with a learning disability which will,
- Lead to a reduction in preventable ill health and improved health and wellbeing for patients.
- Reduce avoidable admissions to hospital.
- Show examples of good practice for sharing across the NHS.
For more information about the NHS Quality Checking programme please email firstname.lastname@example.org
Always Events® first started in America and are now being used to look at NHS services in England and make sure people using them have a really good experience of the care they receive
They look at what is really important to patients, their families and carers when they use health services and what should be done for all patients every time.
We have recently started working with people with a learning disability, autism or both to look at how Always Events® can help make sure care is focused on what really matters to them.
If you would like to find out how to get involved and what support is available please email ENGLAND.PEAdmin@nhs.net