London NHS 111 flu standard operating procedure

London NHS 111 Integrated Urgent Care, resident registered GP and GP Out of Hours Influenza Outbreak Response

Download the Standard Operating Procedure (SOP) for care homes

This set of guidance outlines the key roles and responsibilities for stakeholders who are required to work together in a coordinated response to a suspected or confirmed influenza outbreak within a care home.

Following these steps will have a significant impact on helping to reduce the number of avoidable calls to 999. It will avoid unnecessary admissions of vulnerable residents in to hospital by effectively supporting care home staff with management of an outbreak. This will enable timely and appropriate care to be given to their residents within their own home.

The standard operating procedure and accompanying appendices can be downloaded below: