Case investigator training

Case investigators play a crucial part in responding to concerns about a doctor’s practice.

Their role is to examine relevant evidence in line with an investigation’s terms of reference, determine findings of fact and produce a report.

The investigator will ask the practitioner for a response to the concerns raised, resolve any conflicts of evidence; determine the facts and produce a report which accurately captures all relevant details and findings. All investigators also have a duty to maintain confidentiality and ensure that the investigation is documented.

Source: How to conduct a local performance investigation: An NCAS good practice guide

Designated bodies should have a process for providing appropriate training, ongoing review and development for teams involved in responding to concerns, particularly case investigators and case managers.

Significant numbers of both case investigators and case managers have been trained through a centrally funded scheme over the last two years. Please contact your regional revalidation team for details of trained case investigators and case managers in your area who may be able to assist your organisation.

NCAS are now offering further CI/CM training dates based on the model developed jointly by NCAS and the Revalidation Support Team. For further details please see:

Other training providers may also wish to offer CI and CM training. Designated bodies wishing to commission training from any provider should assure themselves that this will meet the learning objectives and specification in the Guidance for recruiting for the delivery of case investigator training – Responding to concerns about a doctor’s practice, which outlines the requirements and considerations for commissioning high quality case investigator training.

NHS England do not endorse any particular trainer.