The following documents would make useful reading for case investigators, particularly those attending the NCAS case manager and case investigator training courses.

Recruitment

• Guidance for recruiting for the delivery of case investigator training (RST, 2014)
• Guidance for recruiting for the delivery of case manager training (RST, 2014)
• Case investigator person specification and competencies (RST, 2012)
• Case manager person specification and competencies (RST, 2012)

For doctors in primary care

• The National Health Service (Personal Medical Services Contracts) Regulations 2004 SI 2004 No 627
• The National Health Service (General Medical Services Contracts) Regulations 2004 SI 2004 No 291
• GMS Statement of Financial Entitlements (SFE) 2005 onwards (Department of Health, 2005)
• The National Health Service (Performers Lists) (England) Regulations 2013, together with

For doctors in secondary care

• HCS 2003/012: Maintaining High Professional Standards (Department of Health, 2003)
• Staying on Course – supporting doctors in difficulty through early and effective action (NHS Employers, 2012)

Further references for all

• Fitness to Practise Guidance: GMC Thresholds (GMC, 2012)
• Raising and acting on concerns about patient safety (GMC, 2012)
• Tips for working with HR
• A health professional’s guide – How to refer a doctor to the GMC
• Tackling Concerns Locally – Report of the Clinical Governance sub group (Department of Health, 2009)
• Code of Practice 1: Disciplinary and Grievance Procedures (ACAS, 2009)
• Remediation Working Group Report (Academy of Medical Royal Colleges, 2012)
• The Social Media Highway Code (RCGP, 2013)
  

Templates

The following versions of the templates were used in training and can be further utilised:

• Index of evidence template
• Report template
• Terms of reference template
• Witness statement template

Quality assurance tools

The following documents contain suggested tools which can be used to quality assure the case investigation process. This will provide the RTC team with continued learning and improvement in their effectiveness for future case investigations.

• Quality Assurance of Case Investigation: questionnaires
• Quality Assurance of Case Investigation: feedback log

Examples

The following is an example of a case investigator’s report based on the Dr Purple case used in training:

• Sample investigation report – Dr Purple