In the latest of our series of blogs about the new working partnership between the NHS and the Fire Service, the Chief Officer of NHS Hull Clinical Commissioning Group explains how it is working on Humberside: It’s great to see the integration of fire and health is creating a bit of a buzz around the […]
This toolkit aims to support commissioners in the assurance of good complaints handling. It will enable commissioners to ensure that all complaints are well managed; the learning from complaints is identified and used for improvement and complaints service is accessible, open and transparent.
This toolkit aims to support commissioners in the assurance of good complaints handling. It will enable commissioners to make sure that all complaints are well managed; the learning from complaints is identified and used for improvement and complaints service is accessible, open and transparent.
To celebrate the positive changes to healthcare that are being produced through patient feedback, we want to find and recognise the services and people in the NHS who are making a real difference by organising the Friends and Family Test Awards 2016. The Friends and Family Test is now operating across most of the NHS […]
Local and national leaders from across the health service are to come together to discuss NHS plans for 2016/2017 and the delivery of the Five Year Forward View. NHS provider chief executives and CCG accountable officers are being invited to join the leaders of national health and care bodies – including Simon Stevens, CEO of […]
I’ve recently joined NHS England as the Director of Personalisation and Choice, bringing together the teams who have been responsible for Personal Health Budgets (PHBs), Integrated Personal Commissioning (IPC) and Patient Choice. I was previously the Chief Executive of the Independent Living Fund, which supported disabled people to live independently with choice and control over […]
Since the publication of this blog Dr Martin McShane has left NHS England. NHS England’s National Clinical Director for Long Term Conditions looks at what co-production means to the Long Term Conditions (LTC) Unit and how it is essential to supporting person-centred care, addressing such difficult issues as personalised care and support planning, information-sharing and […]
NHS England’s recent report and guidance on improving orthotics services came about as a result of a formal escalation from Healthwatch England. Ahead of a meeting between a HWE Committee and the NHS England Board tomorrow, Jan Sensier, Chief Executive of Healthwatch Staffordshire and Neil Churchill, NHS England’s Director for Patient Experience, explain its importance: […]
NHS England’s Deputy Director for Long Term Conditions makes her own declaration: Person-Centred Care seems to be the latest thing the NHS has suddenly got excited about, but is it real, is it of value, will it last, or is it the latest fad? A famous quote by the famous physician William Osler (1849 – […]