You searched for: complaints policy

189 results

NHS Commissioning Board promises fundamental change in response to Francis Report

This is a day for the NHS to reflect fully on the harrowing experiences of those personally affected by the failures at Mid Staffordshire NHS Foundation Trust.  The NHS Commissioning Board (NHS CB) takes on a key leadership role in the NHS in England from April and is absolutely committed, together with all other organisations […]

Digitally enabled therapies assessment criteria

Overview Digitally Enabled Therapy (DET) products deliver a substantial portion of therapy online and are designed to be used with therapist assistance. The DET Assessment Criteria have been developed to provide assurance that DETs are suitable for use in NHS Talking Therapies for anxiety and depression services. This process gives services more confidence in the […]

The Quasar Surveillance Tool – Improving the safety culture within Fareham and Gosport and South-Eastern Hampshire Clinical Commissioning Groups

Leading change The Head of Quality and Nursing at Fareham and Gosport and South-Eastern Hampshire Clinical Commissioning Groups (CCGs) with support from the Quality Team led the development and implementation of a quality surveillance system. This has led to local improvements of patient outcomes and safety, patient and staff experience, and use of resources. Where […]

Falls improvement at Newcastle upon Tyne Hospitals NHS Foundation Trust

Leading change The Deputy Director of Nursing at Newcastle upon Tyne Hospital NHS Foundation Trust led on the development and implementation of a falls improvement programme across the Older Peoples Medicine (OPM) wards to reduce unwarranted variation in practice. The programme has led to better outcomes and experiences for people using their services. Where to […]

This content is from NHS England — North West

Dental – NHS North West Professional StandardsThis link opens in a new tab

Welcome to NHS England North West – Dental Professionals Hub  Greater Manchester, Cheshire & Merseyside, and Lancashire & South Cumbria ICB areas. We are the NHS England North West Professional Standards Team. We cover Greater Manchester, Cheshire & Merseyside, and Lancashire & South Cumbria ICB areas. This information will provide you with some useful information […]

ROAN information sheet 36: Intercollegiate document on safeguarding guidance, 2019 revision

The intercollegiate document on safeguarding training guidance, published in 2014, has been updated. Doctors at all levels should be aware of the recommendations for safeguarding training described in this document and consider their own needs in respect of this. They also need to consider their safeguarding learning needs in the round with all of their […]