This document, focusing on clinics and outpatient settings, is part of a suite of toolkits for The Fifteen Steps Challenge, which helps to explore patient experience and are a way of involving patients, carers and families in quality assurance processes.

This document, focusing on community care in a patient’s own home, is part of a suite of toolkits for The Fifteen Steps Challenge, which helps to explore patient experience and are a way of involving patients, carers and families in quality assurance processes.

This document, focusing on the mental health inpatient healthcare setting, is part of a suite of toolkits for The Fifteen Steps Challenge, which helps to explore patient experience and are a way of involving patients, carers and families in quality assurance processes.

This document, focusing on the inpatient healthcare setting, is part of a suite of toolkits for The Fifteen Steps Challenge, which helps to explore patient experience and are a way of involving patients, carers and families in quality assurance processes.

This document, aimed at commissioners, is part of a suite of toolkits for The Fifteen Steps Challenge, which focuses on seeing care through a patient or carer’s eyes, and exploring their first impressions.

Issued at 8:46am on Monday 27 November 2017 There is an 80 per cent probability of severe cold weather/icy conditions between 9.00am on Monday 27 November and 9.00am on Saturday 2 December in parts of England. Cold weather could increase the health risks to vulnerable patients and disrupt the delivery of services. Find out more about […]

This evaluation reports on the first year of the Leading Change, Adding Value framework for nursing, midwifery and care staff, (LCAV) and its implementation, so far.

Read how Parkview Surgery, Cleckheaton, implemented changes following a ‘Learning in action’ workshop and help them manage their documents better.

Case study summary Parkview Surgery in Cleckheaton has three GPs and one nurse practitioner, serving over 7000 registered patients.  Document management was taking up a huge amount of clinicians’ time at the surgery.  Struggling to recruit new GPs and relying on locums who were reluctant to deal with post, the practice team recognised it had […]

The Chief Nursing Officer for England previews a new winter framework aimed at ensuring patients do not spend any time longer than they need to in hospital:  The last few months have been exceptionally busy in the NHS and I want to acknowledge all the hard work that has gone into planning for the challenges […]