We believe it is important to hear patients’ views on services they have received; this could be at a GP practice or in a hospital. You can make your voice heard by taking part in surveys, such as the GP survey, when you get the opportunity. Some of these are national and some are for individual healthcare organisations.
We also find out what patients think through other feedback tools, such as the Friends and Family Test. The information we gather is key to helping people working in the NHS to make improvements where necessary. Positive feedback helps too because it provides a morale boost for hard-working NHS staff.
Another way you can feedback on the service you have received is by making comments or complaints. You can find out how to do this by getting in touch with our Customer Contact Centre.