About urgent and emergency care
Our ambition is to ensure patients get the right care in the right place, whenever they need it.
NHS 111
NHS 111 is the free number to call when you have an urgent healthcare need. It directs you to the right local service, first time.
Ambulance Response Programme
This programme will make sure that the best, high quality, most appropriate response is provided for each patient first time.
From hospital to home
How we’re supporting the health and care system to work together to improve social care and community services.
Urgent and emergency care vanguards
Eight vanguards are supporting new approaches to improve the coordination of urgent and emergency care services and reduce the pressure on A&E.
Urgent treatment centres
Urgent treatment centres will provide fast and efficient care closer to home, improve patient care and reduce unnecessary A&E attendances.
News and blogs
‘NHS Skype doctors and nurses’ prevent thousands of avoidable hospital trips
NHS doctors and nurses are using Skype to help older people get faster care, reduce avoidable ambulance call-outs and help people stay out of hospital. The on-call Skype NHS team takes around 8,000 calls a year from wardens working in sheltered accommodation, care home staff and community teams looking for expert support for their residents. […]