Urgent and emergency care

We want to improve the urgent and emergency care (UEC) system so patients get the right care in the right place, whenever they need it.

NHS 111

NHS 111 is the free number to call when you have an urgent healthcare need. It directs you to the right local service, first time.

Ambulance Response Programme

This programme will make sure that the best, high quality, most appropriate response is provided for each patient first time.

From hospital to home

How we’re supporting the health and care system to work together to improve social care and community services.

Urgent and emergency care vanguards

Eight vanguards are supporting new approaches to improve the coordination of urgent and emergency care services and reduce the pressure on A&E.

Urgent treatment centres

Urgent treatment centres will provide fast and efficient care closer to home, improve patient care and reduce unnecessary A&E attendances.

News and blogs

‘Red bags’ to be rolled out across England’s care homes getting patients home from hospital quicker

Innovative ‘red bags’ that help care home residents admitted to hospital be discharged quicker are being rolled out across the country. The bags, which contain key paperwork, medication and personal items like glasses, slippers and dentures, are handed to ambulance crews by carers and travel with patients to hospital where they are then handed to […]