Urgent and emergency care

Our ambition is to ensure patients get the right care in the right place, whenever they need it.

NHS 111 is the free number to call when you have an urgent healthcare need. It directs you to the right local service, first time.

This programme will make sure that the best, high quality, most appropriate response is provided for each patient first time.

Helping commissioners and providers to understand shift activity and what happens when interventions are put in place.

Eight vanguards are supporting new approaches to improve the coordination of urgent and emergency care services and reduce the pressure on A&E.

Urgent treatment centres will provide fast and efficient care closer to home, improve patient care and reduce unnecessary A&E attendances.