Urgent and emergency care

We want to improve the urgent and emergency care (UEC) system so patients get the right care in the right place, whenever they need it.

NHS 111

NHS 111 is the free number to call when you have an urgent healthcare need. It directs you to the right local service, first time.

Ambulance Response Programme

This programme will make sure that the best, high quality, most appropriate response is provided for each patient first time.

Channel Shift Model

Helping commissioners and providers to understand shift activity and what happens when interventions are put in place.

Urgent and emergency care vanguards

Eight vanguards are supporting new approaches to improve the coordination of urgent and emergency care services and reduce the pressure on A&E.

Urgent treatment centres

Urgent treatment centres will provide fast and efficient care closer to home, improve patient care and reduce unnecessary A&E attendances.

News and blogs

New ambulance service standards announced

NHS England has today (Thursday, 13 July) announced a new set of performance targets for the ambulance service which will apply to all 999 calls for the first time. National response targets to apply to every single 999 patient for the first time Faster treatment for those needing it to save 250 lives a year […]