Urgent and emergency care

Across the NHS, urgent and emergency care services are changing to ensure that patients get the right care, in the right place, whenever they need it. Further enhancements to urgent and emergency care services will ensure that we provide a modern, responsive service fit for the future.

NHS 111

NHS 111 is the free number to call when you have an urgent healthcare need. It directs you to the right local service, first time.


Find out how we support commissioners and ambulance services to further improve services for patients.

Reducing length of stay

Find out how we're continuing to improve performance at getting people home without unnecessary delay when they are ready to leave hospital.

Same day emergency care

Under this model of care, patients presenting at hospital with relevant conditions can be assessed, diagnosed, treated and discharged home the same day if clinically safe to do so, rather than being admitted to hospital.

Urgent treatment centres

Urgent treatment centres will provide fast and efficient care closer to home, improve patient care and reduce unnecessary A&E attendances.

News and blogs

NHS weekly winter operational statistics for the week ending 20 February 2022

NHS National Medical Director Professor Stephen Powis said: “Over 100,000 patients with COVID have been admitted to hospital since the emergence of the Omicron variant – and today’s figures show that staff remain under pressure on various fronts as they continue to make inroads on the elective backlog. “With seasonal pressures and almost 60,000 staff […]