Urgent and emergency care

We want to improve the urgent and emergency care (UEC) system so patients get the right care in the right place, whenever they need it.

NHS 111

NHS 111 is the free number to call when you have an urgent healthcare need. It directs you to the right local service, first time.

Ambulance Response Programme

This programme will make sure that the best, high quality, most appropriate response is provided for each patient first time.

Channel Shift Model

Helping commissioners and providers to understand shift activity and what happens when interventions are put in place.

Urgent and emergency care vanguards

Eight vanguards are supporting new approaches to improve the coordination of urgent and emergency care services and reduce the pressure on A&E.

Urgent treatment centres

Urgent treatment centres will provide fast and efficient care closer to home, improve patient care and reduce unnecessary A&E attendances.

News and blogs

Ambulance services begin new response times

Four of England’s ambulance services have begun the roll out of new response times announced earlier this year. Explaining the next steps in the delivery of the Ambulance Response Programme, Professor Jonathan Wenger, NHS England’s National Clinical Director for Urgent Care, and NHS England’s lead paramedic, Richard Webber, told delegates at this year’s Health and […]